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Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

FEBRUARY 14, 2024

Obsessing over the customer experience pays off. I have never understood why more organizations do not copy Amazon’s obsession with customer service. During COVID Amazon never let up on its focus on the customer. It is one of the few firms that used technology to reduce friction and improve the customer experience.

Customer Service 52
Customer Service Gambling Non-Profits Start-ups 52
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A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69

Customer Bliss

SEPTEMBER 19, 2017

For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. Libby earned her BS from Castleton University in Vermont. Losing customers in a period of growth. This is all too common, as people / organizations get fascinated by the new shiny penny, i.e. the new customers.

Customer Journey Map 39
Customer Journey Map Customer Acquisition Sales CX 39
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