ClearAction

MARCH 20, 2020

Customer-Centric Voice of the Customer Lynn Hunsaker. Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? When you manage to expectations, you’re managing customer experience.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

PeopleMetrics

DECEMBER 19, 2014

You have been working hard to get your CEO to buy into the need to get closer to customers. But now, leadership understands a formal Voice of the Customer program is essential to achieving your customer experience goals. You have the green light to start to ask customers for feedback! CMCP , CC BY 2.0.

Net Promoter Score 83

Net Promoter Score Voice of the Customer B2B Construction 83

Customer Bliss

JANUARY 17, 2019

In today’s episode, I chat with CCO Lisa Henken Ramirez, about implementing customer experience Netspend , a young, a finance-related company. As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019.

Finance 76

Finance CX Start-ups Voice of the Customer 76

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Customer Bliss

MAY 16, 2017

Milista Anderson is currently the Chief Customer Experience Officer of FIS Corporate and Digital Solutions. Milista Anderson is chief customer officer for FIS’s treasury solutions business, leading the organization in its voice of the customer program and customer experience strategy. About Milista.

Manufacturing 0

Manufacturing Education Voice of the Customer Customer Experience 0

Gainsight

JANUARY 18, 2021

It began with his company Aeroprise being acquired by a Texas-based company, BMC. This time it was the melding together of experience and product— now known as customer success. Product, Customer Experience, and SaaS. But it was the customer and their experience that caught his imagination in the process.

VOC 52

VOC Contact Center Start-ups Engineering 52

Qualtrics

JANUARY 29, 2019

Senior living is as emotional as customer experience gets. It’s the definition of ‘always on’ too, as customers live with them 24 hours a day, 7 days a week, 365 days of the year. On working in Customer Experience: It’s one thing to develop a brand image, but another thing to pay it off.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31