SurveySensum

APRIL 11, 2025

Theres No Room For Guesswork: Its easy to believe that you provide exceptional services when theres no data to prove otherwise. According to Bain & Company, 80% of management teams think they offer quality customer experience, when in reality, only 8% of their customers are satisfied.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

JUNE 13, 2021

Give customers a positive customer experience and they will buy more. But, what no one talks about is, how to deliver that positive customer experience? A customer experience strategy is what helps you deliver delightful customer experiences to the customers. . In a nutshell.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Predictive modeling and real-time data analysis have created huge opportunities for companies to personalize the customer experience.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. How Businesses can Leverage Sentiment Analysis to Deliver a Superior Customer Experience?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

SEPTEMBER 11, 2024

The future of customer experience is no longer being driven just by who is making a better product but also by who will create a better and more memorable experience. The future now stands on four pillars – data, AI, personalization, and convenience. Now how to resolve these issues?

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Confirmit

JANUARY 31, 2020

The sheer scale and diversity of unstructured data sources is daunting. They are critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or service issues. Voice of the Customer Videos. Ignoring them is not an option. GSK, LexisNexis, Mars Inc.,

Text Analytics 52

Text Analytics Unstructured Data Voice of the Customer CX 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Thanks to the Internet, customer feedback has never been so accessible.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

APRIL 12, 2022

There are multiple customer experience platforms out there. You can create feedback surveys, monitor the responses, design workflows, and assess the quality of the customer experience. Qualtrics lets you analyze customer needs and understand their expectations. Qualtrics and Medallia are the two of them.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

InteractionMetrics

JUNE 19, 2020

When it comes to verbatims, the root of the problem is that in the same way customer experiences are varied and complex, comments are messy and unpredictable. While unstructured data like this may appear to defy quantification, that’s not actually the case. AI-based Text Analytics. Root of the Problem.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

PeopleMetrics

JULY 31, 2018

The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. There is gold in each comment that customers share with you. Enter text analytics. There are two options to handle unstructured feedback: humans or machines.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 13, 2025

When you leverage this unified strategy to capture the full journey and turn fragmented insights into revenue-driving actions, you deliver personalized, friction-free experiences that make customers return for more. At the store, theyre asked for feedback on their pickup experience. What Does Omnichannel Feedback Mean?

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52