PeopleMetrics

AUGUST 25, 2015

If you want to figure out how to retain customers and find new ones, listening to the Voice of the Customer is a necessary step. It helps you understand their experience on an individual level, so you can take immediate actions to improve their experience. Collecting feedback can also help you in a broader sense.

Voice of the Employee 95

Voice of the Employee Voice of the Customer Customer Experience Management Customer Experience 95

CX Journey

JULY 9, 2015

Image courtesy of karith There are many voices you need to listen to when developing your customer experience strategy. You listen to your customers and to your employees. Think those are the only voices you should be listening to in order to improve the customer experience? Both of them?

VOE 74

VOE Unstructured Data Customer Experience VOC 74

Confirmit

JUNE 10, 2018

Voice of the Customer data silos is a common business challenge. But feedback silos represent a fairly new phenomenon, and they make it impossible for your organization to get a clear, holistic view of the customer experience. All Industries Voice of the Customer Voice of the Employee Market Research Factsheets.

Voice of the Customer 40

Voice of the Customer VOC Voice of the Employee Customer Loyalty 40

Confirmit

DECEMBER 20, 2018

Whether by way of surveys, focus groups, social media or a combination thereof, customer feedback has long provided a rich vein of information to mine. And as customer experience has become an increasingly significant competitive differentiator, so these insights have become more valuable. Voice of the Employee Guides.

Voice of the Employee 40

Voice of the Employee VOE VOC Social Media 40

SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

CX Journey

JULY 10, 2014

and how is it used to deliver a great customer experience? Data Sources Any initiative to improve the customer experience will be unsuccessful without understanding the customer and his needs. If you''re going to listen to each of these voices, then you need to use the data in a meaningful way.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Callminer

JULY 15, 2019

Thursday, July 25th Customer Experience. Join us and guest Kate Leggett, VP, Principal Analyst, Forrester Research as we discuss these trends as well as how they will help optimize the efficiency of your contact center operations, agent performance, and customer experience. Thursday, July 26th Customer Experience.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Bill Quiseng

MARCH 7, 2016

The biggest selling point is that the personal interactions inherent in social customer service can continue to drive positive relationships with customers. Positive relationships drive excellent customer service. Chief Customer Fanatic and Founder, Customer Fanatix. Be Well and Good Luck Tweeting!

Social Media 115

Social Media Customer Service B2C Voice of the Employee 115

Confirmit

NOVEMBER 28, 2017

Organizations are increasingly aware of the need to improve the employee experience (EX) as a means of creating an exceptional customer experience (CX). But the concept of the “employee experience” is a far-reaching one that is already used in contexts including HR, technology, privacy, and security.

Customer Experience 45

Customer Experience Voice of the Employee Voice of the Customer CX 45

Confirmit

JULY 26, 2017

As part of this program, the company selected Confirmit to provide a platform to gain deeper insights into the customer’s view of their experiences, and to underpin the firm’s strategy to deliver a differentiated and orchestrated customer experience across all customer interaction journeys and channels, both offline and online.

VOE 40

VOE VOC Customer Journey Map Customer Experience 40

Confirmit

JULY 26, 2017

As part of this program, the company selected Confirmit to provide a platform to gain deeper insights into the customer’s view of their experiences, and to underpin the firm’s strategy to deliver a differentiated and orchestrated customer experience across all customer interaction journeys and channels, both offline and online.

VOE 40

VOE VOC Customer Journey Map Customer Experience 40

Confirmit

MARCH 12, 2019

From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. Voice of the Customer Voice of the Employee Market Research Company Best Practices.

Voice of the Employee 56

Voice of the Employee Social Media B2C Voice of the Customer 56

Confirmit

MARCH 22, 2020

While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis. While Customer Experience is always important, it is times like these where providing a great customer experience is of paramount importance.

Customer Experience 52

Customer Experience Hospitality Hospitality B2C 52

Confirmit

MARCH 6, 2018

But true Voice of the Customer programs that drive business change and improve customer experiences are still something very special. Great customer experiences are driven by people across your organization who help to take business change viral. Stand out from the crowd! Surveys are everywhere!

Voice of the Employee 61

Voice of the Employee Voice of the Customer Innovation CX 61

Confirmit

JANUARY 2, 2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. Voice of the Customer Voice of the Employee Market Research Company. That thing is money.

CX 64

CX Voice of the Employee Gaming Voice of the Customer 64

Confirmit

JANUARY 15, 2020

In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives.

Pharmaceutical 52

Pharmaceutical Manufacturing Voice of the Employee Voice of the Customer 52

Confirmit

SEPTEMBER 25, 2017

Education isn’t an area where we typically see a lot of Customer Experience activity. That, by any benchmark, is a serious Voice of the Customer undertaking! In fact, when I say “Voice of the Customer”, what I mean on this occasion is Voice of the Parent. Check back then!

CX 51

CX Voice of the Employee Transportation Education 51

Confirmit

MARCH 16, 2020

Now in its 15 th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer , and also their achievements in Employee Experience. If your organization’s EX is evolving, the Employee Experience category is for you!

Voice of the Employee 52

Voice of the Employee Voice of the Customer Technology Technology 52

RateMyService

NOVEMBER 22, 2021

Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

CX Journey

JUNE 22, 2017

They become the backbone of your customer experience management efforts. Why do you need a customer journey map? Journey maps provide clarity for the entire organization, helping to provide that clear line of sight to customers and ensuring that each employee understands how he impacts the customer experience.

Customer Journey Map 58

Customer Journey Map Voice of the Customer VOC Social Media 58

Confirmit

JULY 10, 2017

After years of being technology-only, our expansion into the Customer Experience world meant that we were now sharing our expertise and methodologies with clients. This meant we needed to have a dedicated function to manage our approach and to ensure we met the promises we made to our customers.

Text Analytics 61

Text Analytics Voice of the Employee Start-ups Voice of the Customer 61

Confirmit

MARCH 5, 2017

For financial institutions, it’s crucial to create strong relationships with customers that promote loyalty and positive word-of-mouth. The competitive landscape means you need to provide outstanding customer experiences to stay ahead. Voice of the Customer Voice of the Employee Factsheets.

Compliance 40

Compliance Voice of the Employee Voice of the Customer Business Growth 40

CX Journey

NOVEMBER 10, 2015

You know you have to transform the customer experience with your company; don't let uncertainty paralyze you or derail you from getting started. Assess the Current State: Culture and Employee Experience The employee experience drives the customer experience. Do you know who your customers are?

Government 64

Government Customer Journey Map Social Media Voice of the Customer 64

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 9, 2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Take a look to find out how our Confirmit ACE Awards winners have used Customer Experience Management solutions to drive business change. Waters runs a global Voice of the Customer program for its Field Service operations.

Close the Loop 40

Close the Loop Voice of the Employee Voice of the Customer Touchpoint 40

Confirmit

NOVEMBER 16, 2020

A focus on customer experience is essential for the success of any organization. And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. 93% of new customers onboarded within 14 days in 2020.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Voice of the Customer Voice of the Employee Market Research White Papers.

VOC 40

VOC Voice of the Employee Voice of the Customer Customer Survey 40

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Voice of the Customer Voice of the Employee Market Research White Papers.

VOC 40

VOC Voice of the Employee Voice of the Customer Customer Survey 40

Confirmit

OCTOBER 25, 2017

It’s been over six months since we launched the much-anticipated Survey Designer , our slinky new interface for creating surveys for Market Research, Customer Experience and employee engagement programs. Voice of the Customer Voice of the Employee Market Research Product Innovation.

Voice of the Employee 45

Voice of the Employee Voice of the Customer Innovation Customer Experience 45

Confirmit

MARCH 5, 2017

It integrates with Confirmit Horizons™, our flexible, multi-channel solution for Customer Experience, Employee Engagement and Market Research programs. Voice of the Customer Voice of the Employee Market Research. to determine the sentiment by category for each item of text.

Sentiment Analysis 40

Sentiment Analysis Text Analytics Social Media Voice of the Employee 40

DMG Consulting

APRIL 11, 2022

Answer: While surveying solutions have traditionally been utilized to collect, analyze and share solicited feedback regarding products, services and brand perception from customers and prospects, these applications can also capture and measure employee satisfaction.

VOE 48

VOE Artificial Intelligence Predictive Analytics VOC 48

Confirmit

JULY 29, 2020

While the pandemic has turned the world on in its head, there’s been a lot of non-pandemic-based activity in the worlds of research , insight and customer experience (CX) too. Voice of the Customer Voice of the Employee Market Research Company. With the possible exception of Bill Gates.

Voice of the Employee 59

Voice of the Employee Voice of the Customer CRM Technology 59

Confirmit

FEBRUARY 5, 2020

This category is open to dedicated Customer Experience practitioners or those who have taken on CX as part of a wider role. As long as you’re a Confirmit customer and have been running a Customer Experience or Employee Experience program on a Confirmit solution, you’re eligible to enter.

Voice of the Employee 52

Voice of the Employee Voice of the Customer CX Technology 52

Confirmit

SEPTEMBER 25, 2017

Education isn’t an area where we typically see a lot of Customer Experience activity. That, by any benchmark, is a serious Voice of the Customer undertaking! In fact, when I say “Voice of the Customer”, what I mean on this occasion is Voice of the Parent. Check back then!

CX 40

CX Voice of the Employee Transportation Education 40