Customer Feedback Customer-Centric Organization Scorecard 
PeopleMetrics
OCTOBER 25, 2017
Measuring customer feedback is the first step to measuring up to your customers’ expectations. Whether you’re an advanced scorecard-driven enterprise or just beginning to think about CX, the most important thing to do is to start actively listening and measuring your customers’ feedback.
Qualtrics
NOVEMBER 16, 2021
This allowed bolttech to understand the how and why behind customer behaviors, enabling the company to make targeted improvements to its CX that are proven to improve business outcomes. With real-time access to customer feedback, our team can immediately close the loop with customers. Drive accountability and action.
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