Zendesk

DECEMBER 1, 2020

To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation. Businesses need to be clear on who buys their products and what their customers need,” said Nishanth Babu, VP of Product Growth and Monetization, Zendesk.

Technology 98

Technology Technology AI Artificial Intelligence 98

SurveySensum

MAY 2, 2024

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. Harnessing Negative Feedback Negative feedback can feel like a gut punch and a hidden treasure map.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Comm100

DECEMBER 1, 2017

A substantial 65% of businesses prioritize investing in solutions that measure customer satisfaction and loyalty as part of achieving the number three contact center priority: increasing voice of the customer strategy. Other key investments include the good old customer feedback survey. Social media engagement (45%).

Contact Center 58

Contact Center Social Media Customer Journey Map Omnichannel 58

SurveySensum

APRIL 7, 2023

Setting up responsibility levels for a customer-centric culture Conclusion In today’s business world, customers hold the power to make or break a company’s success. With the rise of social media and online reviews, customers have more ways than ever to voice their opinions and influence others.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52

Help Scout

JUNE 5, 2019

How is customer-centric marketing unique? Maybe you’re thinking that customer-centric marketing sounds pretty similar to how you already do things in your company. You do user research, collect customer feedback, and think about how to convert prospects to customers by speaking their language.

Start-ups 40

Start-ups Customer-Centric Organization Social Media Sales 40

PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". Customer feedback should NOT be anonymous. Here they are!

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

JULY 10, 2018

The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.

CEM 66

CEM VOC Touchpoint Social Media 66