PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". Customer feedback should NOT be anonymous. Here they are!

CX 163

CX CEM Close the Loop Business Administration 163

Intercom, Inc.

MARCH 14, 2019

6 ways to create a customer-centric culture. Listen to the voice of the customer. Former General Electric CEO Jack Welch was famously obsessed with customer feedback. Leela takes a similar tack, and believes customer feedback is the number one advantage you have to stay ahead of the competition.

Customer Acquisition 178

Customer Acquisition Customer Feedback Customer-Centric Organization Construction 178

Shep Hyken

DECEMBER 27, 2022

Plus, Amy shares what The Eddy Effect is and what it means to customer experience. Quotes: “Customer-centric organizations believe that listening to and understanding what their customers want is vital to their ability to thrive as a business.” Why is voice of customer so important?

Healthcare 111

Healthcare Customer-Centric Organization VOC Voice of the Customer 111

PeopleMetrics

JULY 10, 2018

The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.

CEM 66

CEM VOC Touchpoint Social Media 66

Experience Investigators

OCTOBER 17, 2023

However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

PeopleMetrics

AUGUST 4, 2014

It’s a two-step process: Every year, we use our Voice of the Customer client feedback software and technology to pick out the clients that have received the highest rate of Recognize alerts (read more about a closed-loop system and action alerts here). Become More Customer-Centric Today.

Customer-Centric Organization 48

Customer-Centric Organization Customer Feedback Voice of the Customer Customer Experience 48

SurveySensum

MAY 2, 2024

It’s a continuous conversation where companies, like maestros, listen to the orchestra of customer voices and orchestrate a symphony of action, communication, and, ultimately, satisfaction. Lines snaked around stores, social media exploded, and Ben & Jerry’s proved that customer voices weren’t just heard.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52