18% Growth Unlocked: Text Analytics Uncovers Challenges in Mutual Fund
SurveySensum
JANUARY 4, 2024
There is a lot of discussion going on in the CX industry on the relevancy and importance of NPS. The truth is, that NPS holds significant weight in measuring customer loyalty and fortifying retention strategies. However, the issues arise when its feedback is not properly analyzed. But how to do that?
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