Confirmit

JUNE 15, 2017

Siemens has been working to put the customer at their heart of their business for several years and now has a sophisticated program that incorporates both relationship and transactional surveys, closed loop processes, Voice of the Employee and NPS ® best practices. Voice of the Customer Company. and Fred Reichheld.

B2B 40

B2B Net Promoter Score VOC NPS 40

Fonolo

JULY 5, 2023

Happier employees make happier customers One of the most prolific findings across our research was this: when your employees are content, your customers will be satisfied too. And if you want your employees to help you improve customer perception of your brand, you have to start with them. .’

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Qualtrics

OCTOBER 24, 2019

Topping up training and offering refreshers on your procedures and policies can give staff the confidence and capability to handle extra pressure, and to deliver a high-quality customer experience even when they’re extra busy. You can also look into rewards that link the employee experience and the customer experience together.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

Topping up training and offering refreshers on your procedures and policies can give staff the confidence and capability to handle extra pressure, and to deliver a high-quality customer experience even when they’re extra busy. You can also look into rewards that link the employee experience and the customer experience together.

CX 20

CX Entertainment Hospitality Hospitality 20

SurveySensum

OCTOBER 31, 2023

What are customer experience and customer service, how they’re connected, their differences, why do they matter for your business, and how a customer feedback platform can help you ease your work to enhance the overall experience? Effective Communication to clearly address customer issues and concerns.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132