ClientSuccess

NOVEMBER 15, 2022

This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1. Understand Your Customers’ Goals and KPIs. Listen to Customer Feedback.

Invoicing 74

Invoicing Legal Social Media Finance 74

SurveySensum

AUGUST 19, 2024

Content Marketing Blogs, videos, and other content that provide value and attract potential customers. Email Campaigns Promotional emails sent to potential customers to nurture leads. Rating and Reviews Customer feedback and ratings are provided on various platforms.

Touchpoint 52

Touchpoint Social Media Invoicing Text Analytics 52

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategies involving both on and off your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. A simple answer is by focusing your efforts on customer retention. What is Customer Retention? But does one achieve that?

E-commerce 52

E-commerce Sales Invoicing Social Media 52

ClientSuccess

APRIL 2, 2021

Understanding your customers’ needs and observing changes in their preferences ultimately shape how you sell, market, and deliver customer service. One way to create a consistent customer experience is through automation. Generate Customized Content at the Top of the Funnel.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Totango

JULY 8, 2021

Firefighting happens when you don’t have visibility into what is going on in your customer portfolio so you are constantly putting out fires, especially around renewal time. This data can provide useful action items for your Customer Success Teams, but often after it’s too late to do anything about it.

Invoicing 65

Invoicing NPS Customer Retention Start-ups 65

Experience Investigators

SEPTEMBER 16, 2024

Customer Journey Mapping Template Complementary CX Solutions and Suites There are also some big platforms that offer a range of customer experience capabilities like customer feedback management and customer support options, which can inform your journey mapping.

Customer Journey Map 59

Customer Journey Map CX Artificial Intelligence Start-ups 59

CX Journey

JUNE 19, 2015

The customer room will contain details about the customer ( personas ) and the customer journey; it will include artifacts from that journey, including screenshots, pictures, relevant tools and processes that the customer uses or interacts with (e.g., invoices, order forms, contracts, letters or emails, etc.),

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71