Qualtrics

NOVEMBER 16, 2021

“Initially, our focus area was on things like making it easier for a customer to submit a claim. However, by listening to the feedback we learned what mattered most to customers was faster processes and for customer service to be more accessible. Drive accountability and action.

Customer Experience 26

Customer Experience Close the Loop Scorecard Customer-Centric Organization 26

Aquire

NOVEMBER 17, 2021

Upsell and cross-sell additional products or services 4. Provide superior customer service 6. Be a customer-centric organization 9. Survey customers properly. Create a customer loyalty program. Loyal customers should be rewarded appropriately for being long-term advocates of your brand.

Social Media 97

Social Media Customer-Centric Organization E-commerce Customer Loyalty 97

Comm100

DECEMBER 1, 2017

A substantial 65% of businesses prioritize investing in solutions that measure customer satisfaction and loyalty as part of achieving the number three contact center priority: increasing voice of the customer strategy. Other key investments include the good old customer feedback survey. Download Now.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Zendesk

DECEMBER 1, 2020

For example, if you’re bringing AI to your customer service department and agents are worried about losing their job, managers need to communicate that jobs aren’t at risk. To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation.

Technology 98

Technology Technology AI Artificial Intelligence 98

PeopleMetrics

JULY 9, 2014

So naturally, we talk a lot about customer service stories gone bad. These experiences amaze and astound customers, build trust in a brand, and go viral on the internet. This amazing act of employee-customer love stuck with me and I asked them how I could ever repay them for their efforts. Customer Experience'

Customer Experience 116

Customer Experience Transportation Customer-Centric Organization Start-ups 116

Zendesk

APRIL 12, 2021

But company culture differs from industry to industry, and in the world of customer support, you need to build your culture around your customers. Job seekers in customer service roles want to know that the work they do makes people happy. Why is being customer-centered important?

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

SurveySensum

APRIL 7, 2023

This helps to prevent customer frustration and shows that the organization is proactive in its approach to customer service. When an organization is committed to proactive customer support and has the right tools in place, it sends a message to its employees that the customer is a top priority.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52