InteractionMetrics

MARCH 27, 2025

This number shows how many customers stayed with you over a given period of time. At Interaction Metrics, our approach to increasing customer retention is informed by the real problem with most customer feedback surveys: theyre impersonal, ineffective, and often ignored.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future.

CX 121

CX Customer Experience Education Machine Learning 121

InteractionMetrics

APRIL 17, 2025

Its a curated list of 17 Qualtrics alternatives, each chosen for a specific strengthwhether thats streamlined online surveys, better integrations, or smarter ways to tie customer feedback data to revenue. (If Qualtrics is a powerful survey platformbut for some companies, its overkill.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Pros: It is best known for its creation of complex and advanced surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. The goal continues to be to help clients understand the customer experience deeply so they can grow customer loyalty. Nuanced analysis wins.

Education 52

Education Customer Survey Customer Feedback Customer Loyalty 52

Retently

MARCH 10, 2022

Takeaway: If you don’t support your customers in their first steps of interaction with a product they are not accustomed to, the chances for them to run into a bottleneck and fail to see the value of your product is extremely high. Be proactive: monitor customer health and contact them when it drops.

Start-ups 147

Start-ups Customer Satisfaction Customer Service Omnichannel 147

Fonolo

AUGUST 25, 2020

Multiple choice questions are most useful for gathering categorial information about your customers. Regardless of the type of customer survey you create, the types of questions on them will be similar. customersurveys #feedback Click To Tweet. 6 Secrets for Boosting Customer Satisfaction in the Contact Center.

Net Promoter Score 119

Net Promoter Score Customer Satisfaction Start-ups Contact Center 119

Shep Hyken

SEPTEMBER 10, 2021

Speak to your customers in a conversational and personal tone. Prioritize your existing customers over the acquisition of potential customers. . Use customer surveys to improve customer insight and offerings. . Reality: Customers are generally treated like numbers. .

Customer Experience 90

Customer Experience Artificial Intelligence Customer Expectations Innovation 90

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Shep Hyken

FEBRUARY 15, 2022

Quotes: “Are you treating your customers in a way that you don’t want to be treated?” ” “When you are sending a customer survey, make it shorter. You are asking your customers to take the time to tell you what they think. How cool is that!

Customer Survey 74

Customer Survey CX Education Customer Service 74

Beyond Philosophy

JUNE 16, 2022

Christine writes, “Our organization does not take complaints or our Voice of the Customer program seriously. When I was back in corporate life, my role was to improve the Customer Experience. We undertook this customer survey every year, and then ignored it—every year. Educate your organization.

Education 78

Education Voice of the Customer Customer Satisfaction Customer Feedback 78

Zendesk

FEBRUARY 10, 2022

Given the important role CX plays in boosting customer retention and loyalty, it’s critical for companies to make it a priority. Consistently reevaluate customer feedback and analyze real-time data to identify areas of improvement. Many companies even build separate customer journey maps for specific customer personas.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Detailed analytics and reporting are necessary to understand customer feedback deeply and track improvements over time. Top Pick for B2B SMBs 1.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Experience Investigators

JUNE 18, 2024

When I ask about a budget for customer experience efforts, they say they don’t have one. When I ask about closing the loop on customer feedback, they say they haven’t quite figured that out yet. However, survey responses reflect what just a small group of customers think and feel. Reset your survey culture.

CX 52

CX Customer Experience Net Promoter Score Close the Loop 52

Gainsight

AUGUST 25, 2021

With data—such as surveys and Net Promoter Scores (NPSs) —you can determine what a user expects and compare that to perceived value. From there, you can use educational materials or make product enhancements to narrow that gap. Build Feedback into the Onboarding Process. Educate Users. Educate Users. Educate users.

Net Promoter Score 52

Net Promoter Score Customer Acquisition Education Start-ups 52

Zendesk

APRIL 12, 2021

Collaborate” cultures are common in small companies, family-run businesses, education organizations, and nonprofits. Make it about your customers: Put customers at the center of your team. Instead of thinking of your team as “us” and your customers as “them,” invite buyers into the family. “At

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

ProProfs

APRIL 13, 2023

They can be a uniquely effective marketing tool that also provides an easy way to conduct hiring, training, and educational assessments. Alchemer Alchemer , formerly SurveyGizmo, is a versatile and user-friendly customer feedback tool that doubles as a platform for conducting quizzes, exams, and polls.

Education 52

Education Non-Profits Social Media Start-ups 52

Lumoa

FEBRUARY 2, 2023

When you send out a customer survey , you just have to ask one question: “How likely are you to recommend [brand/service/product] to a friend or colleague?” 5 Strategies to Improve Customer Experience in Your Store It’s one thing to say, “We’ll give our customers a great experience!” It takes a strategic plan.

Retail 88

Retail Net Promoter Score Customer Experience CX 88

Totango

OCTOBER 15, 2020

All logged interactions a customer has had with your entire organization. Customer feedback such as customer survey responses and satisfaction scores from various survey tools. . In addition to mapping customer data, customer data platforms integrate information from the tools you have already been using.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Totango

OCTOBER 23, 2020

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. New Customer Welcome . All logged interactions a customer has had with your entire organization.

VOC 72

VOC Net Promoter Score Start-ups NPS 72

SurveySensum

MARCH 19, 2024

Now, think about the authenticity of the feedback received by the company, do you think your feedback will be actionable for the? Good Survey Questions Examples Here are the best 30 good survey questions examples. Demographic Survey Questions What is your age? What is your highest level of education completed?

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. It also supports image upload surveys. G2 Rating : 4.7/5

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Retently

JULY 8, 2024

It requires robust data management systems and analytical tools to ensure you can effectively interpret and act on the feedback. Let’s explore interval-based NPS campaigns, which offer a more structured and manageable approach to collecting customer feedback. You can dive into specifics. Here’s the alternative they offer: 3.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Three words: voice of customer. With any changes and enhancement to the product or service, it’s critical to keep a finger on the pulse of the customer.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Pros: It is best known for its creation of complex and advanced surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

AUGUST 31, 2020

Not long ago, companies, especially B2Bs, weren’t using customer surveys in the most opportune way. They were missing the ability to gather the ultimate feedback on customer relationships. Since then, companies have caught on and remarkably improved their survey methods. An Incredible Response Rate.

NPS 52

NPS Education Voice of the Customer Customer Relationship 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

DECEMBER 13, 2024

Limited Customization Jotform lacks advanced customization options. So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. So, lets explore the reasons behind looking for some Jotform alternatives.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Intercom, Inc.

AUGUST 28, 2019

There are many reasons an organization seeks out customer feedback. Customer feedback is of obvious benefit to product managers, customer service employees, analysts, marketers, and pretty much anybody in your organization. What is customer feedback? Why is customer feedback so important?

Customer Feedback 218

Customer Feedback Social Media Start-ups Construction 218

Fonolo

MARCH 17, 2020

As the Q&A unfolded, it became clear that Hyundai Canada’s customer service game has been enhanced by an unconditional investment in people, in product, and in processes, which ultimately succeeds in building an unwavering brand ‘belief system’ and trust in “Hyundai, like Sunday.”. Talking to Don Romano is an education.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

SurveySensum

APRIL 18, 2025

It lets you create custom surveys, forms, and questionnaires without touching a single line of code. Whether you’re collecting customer feedback , running market research, or handling event sign-ups, Jotform keeps things simple. Then explore the top 13 Jotform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52