Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

PeopleMetrics

AUGUST 22, 2022

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. The answer to keeping your customers happy is simple: close the loop. Let’s get started by first answering the most important question about closed loop feedback: what is it?

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. This feedback can come from surveys, customer conversations, support ticket data, and more.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Retently

JANUARY 13, 2025

A great CES tool should make it a breeze to design clean and simple surveys. Your business isnt generic, and your CES surveys shouldnt be either. Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. Even better? Retently Dashboard 2.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

SurveySensum

FEBRUARY 6, 2025

What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time. It supports a wide range, including CX, EX, product, and market research surveys.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. How would you describe your experience with us?

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Whatsapp Surveys Starts at $99/month 4.7

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. It’s not just about sending surveys; you’re going to overwhelm customers if that’s the only approach you take.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it. Curious about it?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . Introduction. SurveySensum.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. Both these steps of building the Voice of Customer-program are essential for its success. reminds me a lot “Chicken vs. Egg”-dilemma.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Hodusoft

NOVEMBER 27, 2024

These tools ensure that customers can get immediate assistance, reducing wait times and increasing overall satisfaction. Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

RateMyService

NOVEMBER 22, 2021

Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee. This was visualised and shared across the business to ensure a common understanding.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

InteractionMetrics

FEBRUARY 20, 2025

Close the Loop Quickly Speed matters when addressing customer feedback. Whether a customer is thrilled or disappointed, responding quickly makes all the difference. Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use). So, why settle for less?

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Lumoa

DECEMBER 15, 2022

If you decide to move forward with Lumoa, the platform also helps you see data from all of your customer feedback channels, whether that is from surveys, phone calls, chat conversions, or online reviews. . Customer Surveys. You need to listen first to gain insights into your customer’s experience.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Detailed analytics and reporting are necessary to understand customer feedback deeply and track improvements over time. Top Pick for B2B SMBs 1.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

MARCH 3, 2022

You may find it easy to collect data manually from a hundred customers. But what about collecting data from the customer feedback is in thousands? There is no point in capturing customer feedback if you are not going to take any action on it. . Well, an efficient voice of the customer tool helps you with it.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

CSAT.AI

APRIL 5, 2023

Quality Management (QM): Monitoring, measuring, and improving the quality of interactions between customers and customer service representatives, and the overall customer service experience. Response Rate: The percentage of customer inquiries that receive a response from the customer service team.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

JANUARY 16, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer feedback management platform that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. Not just that, the survey builder comes with DIY capabilities. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Fonolo

MAY 16, 2023

Just as the name suggests, CSat rates show how satisfied customers are with their call center experience. This metric can be obtained through customer surveys, feedback forms, or other means of gathering customer feedback. Are they angry, frustrated, or satisfied?

Contact Center 91

Contact Center Customer Satisfaction Artificial Intelligence Sentiment Analysis 91

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. 5) Feedier Interactive feedback collection Feedback automation Multi-language support None Contact their team 4.5 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

InteractionMetrics

SEPTEMBER 14, 2020

Does your customer feedback include open-ended survey questions? An interactive dashboard that measures your verbatim content and gives you an ongoing sentiment analysis plan. But since your open-ended survey questions contain gold, they deserve a dashboard too. Are you simply reading them? The solution?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback Voice of the Customer 52

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. Your CX initiatives should be considered investments, with customer loyalty and repeat business being the outcome.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. It is more of a generic survey software than a dedicated customer feedback software. Limited survey design elements. Customer Feedback. Customer Feedback.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. But with Delighted this option is a limitation.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Here’s a customer review talking about this limitation.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

FEBRUARY 18, 2022

That’s why it is important to always have a proper data analysis plan after gathering feedback. Why should you analyze survey data? Let’s say you are a restaurant owner and you recently conducted a customer feedback survey asking for new options for the new menu. . Sentiment ? But nothing happens!!

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52