S@*#!$%: The One Word to Scrub from Your Email Subject Lines for Surveys
InteractionMetrics
NOVEMBER 3, 2023
If companies send multiple surveys at every step of the customer interaction, it gives customers the impression that no one on the other end reads their replies. Since AI has automated so much of CX, that may be true. With one question, the Net Promoter Score made customer satisfaction surveying easier than ever.
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