SurveySensum

JUNE 4, 2024

Plus, it combines customer feedback and ad hoc research in one place, so you don’t have to waste time hopping between different services. 5 Looking for a customer feedback tool that also allows you to do Ad-Hoc research but within budget? The paid plan starts from $99/month and goes higher with survey responses.

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

NOVEMBER 22, 2023

Here are actionable points to ensure your feedback forms hit the mark: Keep it Brief and Targeted: Highlight the most critical aspects you want feedback on. of e-commerce website visits are converted to purchases on desktop, versus 3.3% On-Site Feedback Channels Surveys : Implement surveys directly on your website.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JANUARY 5, 2024

These insights can be seamlessly gathered and analyzed using tools like Google Search Console, Google Analytics, Zoho Analytics, and SurveySensum’s Text Analytics integrated within your customer feedback platform. For exa mple , there’s an e-commerce website that analyzes search queries.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

MAY 31, 2024

AI systems analyze customer history, behavior, and preferences to predict their requirements in advance. As a result, AI offers relevant products, services, and recommendations, thus improving customer experience. For example, e-commerce businesses can leverage predictive analysis to prevent customer churn.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

NOVEMBER 14, 2023

By collecting feedback from multiple channels, you can analyze insights and make informed decisions to enhance your website. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

MARCH 1, 2024

Now, let’s delve into the common mistakes to avoid when analyzing NPS feedback. Focusing Just on the Score, Neglecting Feedback: Yes, the businesses that prioritize customer feedback have 1.6 Solution: Open-ended question question gives you a gold mine of feedback. How to benchmark your NPS Score?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 40

Retail Customer Service E-commerce Social Media 40

PeopleMetrics

JANUARY 21, 2025

As I wrote in Listen or Die in 2017, NPS is simple, powerful, and universally understooda trusted measure of how well youre building loyalty among your customers. Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. Heres how: 1.

NPS 118

NPS AI Net Promoter Score E-commerce 118

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. AI immediately offers insights, picks up trends, reads open-ended feedback, and lets you focus on what really matters. Custom Dashboards Information overload? month (billed annually at $195) 4.2 Then explore the top 13 Jotform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

PeopleMetrics

JANUARY 29, 2025

Example: An e-commerce company embeds a question about product design preferences into its post-purchase VoC survey. Unified Unstructured Feedback Analysis AI-powered text analytics processes unstructured data from both VoC and market research, identifying themes and patterns that inform both short-term fixes and long-term strategies.

VOC 116

VOC AI E-commerce Unstructured Data 116