SurveySensum

JUNE 9, 2025

Users are unable to respond to customer feedback directly from the platform. Lacks advanced customization capabilities. Going beyond simple sentiment detection, it delves into customer feedback to identify themes, emotions, and developing problems. Limited survey surveys (only NPS). SurveySensum wins: One tool.

Text Analytics 52

Text Analytics NPS Net Promoter Score AI 52

Intercom, Inc.

FEBRUARY 19, 2018

You need to define what winning looks like as objectively as possible and with just enough concrete metrics and customer feedback to know the score. Short, tight feedback cycles help you to quickly understand whether you’re succeeding or failing or somewhere in between. Keep it moving.

Engineering 210

Engineering Customer Feedback Event Production 210

Gainsight

JULY 14, 2020

Product Announcements: Specific to Current Events. Product Adoption: Specific to Current Events. Content Announcement: Specific to Current Events. Product Adoption: General Usage, Onboarding. Product Feedback. The TRUSt Framework for In-App Engagements.

Education 52

Education Event Production Start-ups Technology 52

Gainsight

MARCH 31, 2020

Product Announcements: Specific to Current Events. Product Adoption: Specific to Current Events. Content Announcement: Specific to Current Events. Product Adoption: General Usage, Onboarding. Product Feedback. The TRUSt Framework for In-App Engagements.

Healthcare 52

Healthcare Event Production Start-ups Education 52

Zendesk

AUGUST 22, 2023

Identify customer touchpoints causing issues and areas where they are satisfied. Ask open-ended questions and listen carefully to customer feedback to gain a deeper knowledge regarding increasing customer engagement. Rentman maintains its customer obsession by improving the software based on customer feedback.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52