SurveySensum

JANUARY 31, 2024

Your top 10% who are spending three times more than your average customers. So – who are YOUR high-value customers? What is a High Value Customer? High-value customers should feel assured that assistance is just a call, chat, or email away, regardless of the hour. Yes, the feedback of course.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Doing CX Right

OCTOBER 20, 2020

While valuable, it must not be your only method of getting customer feedback. Social media. Customer Care Call Data. Step 2: Turn Voice of Customer Data Into Actionable Insights. . Obtaining customer feedback and analyzing the data takes time, but it is well worth it. THE GAME CHANGER .

Gaming 69

Gaming VOE VOC Close the Loop 69

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

ECXO

OCTOBER 23, 2024

Furthermore, AI enables organizations to gather and analyze customer feedback at scale. Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. It has emerged as a game-changer in customer support.

AI 197

AI Customer Service Sentiment Analysis Predictive Analytics 197

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. It can help companies pinpoint areas for improvement within customer feedback.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

TeamSupport

DECEMBER 20, 2023

Bottom line: Your customers get resolutions faster, regardless of the path they took to get there. Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Plan to regularly collect feedback through surveys, social media, and direct communication channels.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

SurveySensum

JUNE 12, 2024

Top 5 Online Survey Distribution Methods Let’s discover the top 5 survey distribution methods that can help you maximize customer feedback. Moreover, many customer feedback tools like SurveySensum offer QR code survey distribution as an in-built feature. Social Media We all know how popular social media is.

Social Media 52

Social Media E-commerce Actionable Insights Customer Feedback 52

ECXO

JUNE 19, 2024

By analyzing social media posts, product reviews, and other user-generated content, AI can identify patterns and sentiments that inform the design process. In the end of the day, it all only will benefit the customers independent of who your company is serving B2B or B2C.

AI 378

AI Customer Experience Legal Manufacturing 378

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. Let’s take a look at Buffer , a social media management company as an example.

Customer Experience 158

Customer Experience Social Media Manufacturing Gaming 158

PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". Customer feedback should NOT be anonymous. Here they are!

CX 163

CX CEM Close the Loop Business Administration 163

SurveySensum

JULY 26, 2023

Customer churn. It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. Here’s how it works.

AI 52

AI Sentiment Analysis Actionable Insights Close the Loop 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! What is the Impact of Customer Loyalty on Retail Success?

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Brands are also making sure their inventory game is on point. How convenient is that?

Retail 52

Retail E-commerce Customer Experience Social Media 52

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. But CX very rarely deals in absolutes.

Customer Experience 78

Customer Experience ML Social Media CX 78

CommBox

JUNE 4, 2024

This is often the case with multichannel communications, where each platform operates independently by email, phone, or social media. The omnichannel communication approach is changing the game by integrating all customer touchpoints into a single platform, providing a unified and consistent experience.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

ECXO

MAY 11, 2023

In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value. They know that CX maturity is not an end game. But, as we discussed in a recent post, there is still work to do in Europe to improve CX maturity and transition to customer-centric models.

Customer Journey Map 156

Customer Journey Map CX Transformation CX Education 156

Shep Hyken

OCTOBER 4, 2022

Top Takeaways: Customer service is a team sport where different experts and teams empower and learn from each other to provide an amazing customer experience. What can customer service teams learn from soccer teams? Turn customers into fans. What is the link between soccer and customer service?

Sports 57

Sports B2C Social Media Gaming 57

SurveySensum

SEPTEMBER 2, 2024

In-Game Advertising In-game placements are becoming a source of growth in the native programmatic advertising segment and provide various formats. A study done by TapJoy reveals that 72% of mobile gamers willingly engage with rewarded in-app ads, while 64% prefer rewarded ads over sponsored social media posts.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

SurveySensum

FEBRUARY 13, 2024

That’s a game-changer right there! So, in the world of startups, it’s not just about winning big; it’s about keeping the game going by ensuring a fantastic user experience. Gather customer feedback to offer a personalized user experience and enhance overall customer satisfaction.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Fonolo

FEBRUARY 18, 2021

If you’re reading this, chances are you’ve decided up your contact center game. Gather customer feedback. Customer interactions are at the heart of every contact center, so it makes sense to take their feedback into account. Are you leveraging your social media channels effectively?

Contact Center 148

Contact Center Social Media Start-ups Technology 148

SurveySensum

JULY 6, 2023

Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. Now you know that as a marketer, winning over customers is not enough; keeping them satisfied is the real game-changer. So, launch customer feedback surveys.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

Callminer

APRIL 24, 2020

Incorporate Customer Feedback into Performance Improvements. Sometimes the best resource for feedback on company experiences and interactions is a company’s customers. More than one out of 10 of those unhappy customers will tell 15 or more people about their negative experience.

Gaming 182

Gaming Social Media Contact Center Customer Feedback 182

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

MARCH 10, 2023

This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line. So, how can you improve your customer retention rates? To effectively retain your existing customers, measuring NPS can be a game-changer.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

JULY 6, 2023

Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. Now you know that as a marketer, winning over customers is not enough; keeping them satisfied is the real game-changer. So, launch customer feedback surveys.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

OCTOBER 27, 2023

In today’s digital landscape, where your online reputation has the power to determine your B2B business’s fate, customer feedback stands as the cornerstone of your success. And when we say customer feedback, we mean every facet of it – not just the good but also the criticisms.

B2B 52

B2B Construction Social Media Customer Feedback 52

Hodusoft

NOVEMBER 27, 2024

By Leveraging Right CX Tools By leveraging the right CX (Customer Experience) tools, businesses can significantly enhance their customer service and engagement strategies. This improves convenience for customers and allows businesses to respond quickly to inquiries.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. This is the power of effective customer feedback.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? To set feedback goals, pinpoint specific areas for improvement, such as user experience, conversion rates, or brand perception. Off-Site Feedback Outreach Social Media : There are around 4.62

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Fonolo

OCTOBER 30, 2019

The gTeam prefers to call themselves a customer experience team, and they focus on delivering the brand values and voice in every interaction with their customers. They effortlessly craft an intersection between customer feedback, customer experience, product developmen,t and overall marketing.

E-commerce 98

E-commerce Customer Service Social Media Retail 98