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These 5 Customer Experience Stories Will Melt Your Heart

Fonolo

She had already suffered two strokes and her computer was the only way for her to communicate with her daughter and son-in-law who lived in Hawaii. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Making the Most of Customer Feedback. Plus So Much More!

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The most important customer service skills for 2021

Zendesk

With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Customers expect agents to know the business’s product, service offerings, and policies well. Giving and receiving feedback.