SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? For example , if your CSAT score is dropping, running a key driver analysis can help compare different factors that directly affect customer satisfaction.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

ClearAction

JANUARY 20, 2020

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. 16) Ask for Feedback as Often as You Create Change.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

NOVEMBER 11, 2022

Your non-customer-facing groups and partners learn how to prevent issue occurrence. Motivate prevention of issue recurrence and occurrence : Start out by conducting key driver analysis (correlation), followed by Pareto analysis, and then 5-why’s analysis.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

JANUARY 20, 2020

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. 16) Ask for Feedback as Often as You Create Change.

CXM 90

CXM Non-Profits Close the Loop CX 90

SurveySensum

MAY 9, 2025

Whether its NPS, CSAT, CES, or custom feedback – you can launch surveys in just a few clicks and start collecting insights in minutes. Get Honest, Actionable Feedback Through Anonymity Not every patient will voice their concerns in person. SurveySensum makes it easier to connect the dots.

Healthcare 52

Healthcare Hospitality Hospitality Close the Loop 52