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How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. CLV is the whole point of NPS® and all CX work!
You’ve invited a supplier to demo what is supposed to be the latest and greatest CustomerFeedback or NPS software… What questions should you ask? And/Or, are they talking about best-practices / lessons-learned to educate the required constituents on the “Why, What, and How” of customerfeedback?
How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. CLV is the whole point of NPS® and all CX work!
The customer certainly does… are you listening? The beautiful thing is that all companies ought to have a robust customerfeedback effort anyway. Who knows best what problems / concerns / issues your customers are experiencing? Key-driveranalysis becomes critical here. R eveal the results.
The Solution: Trustworthy and Representative CustomerFeedback (i.e. When we put these elements together we see the need for trustworthy data about what creates happy and unhappy customers. What’s more, When trustworthy and representative, feedback can be a powerful tool for accelerating profitable growth. Engagement ).
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