SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? To stay ahead of the curve, you need to know not only what your customers think, but also why they think so. With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MAY 9, 2025

Whether its NPS, CSAT, CES, or custom feedback – you can launch surveys in just a few clicks and start collecting insights in minutes. Get Honest, Actionable Feedback Through Anonymity Not every patient will voice their concerns in person. Once collected, the next step is analysis.

Healthcare 52

Healthcare Hospitality Hospitality Close the Loop 52

ClearAction

JANUARY 20, 2020

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. CLV is the whole point of NPS® and all CX work!

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

How would intentional CX be strengthened by including “what difference are you making for customers” as a prerequisite on forms and as the opening agenda item for meetings? Inject customers’ well-being in every aspect of the way you run your business. CLV is the whole point of NPS® and all CX work!

CXM 90

CXM Non-Profits Close the Loop CX 90

Waypoint Group

AUGUST 1, 2018

The customer certainly does… are you listening? The beautiful thing is that all companies ought to have a robust customer feedback effort anyway. Who knows best what problems / concerns / issues your customers are experiencing? Key-driver analysis becomes critical here. R eveal the results.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56