eglobalis

JULY 2, 2024

Furthermore, it investigates contemporary global trends in customer feedback strategies that advocate for a shift beyond simplistic metrics. These companies integrate NPS into broader customer experience strategies, complementing it with additional qualitative insights and metrics to paint a comprehensive picture.

NPS 480

NPS Customer Feedback Net Promoter Score B2C 480

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Also, new tech solutions such as AI and machine learning have been getting a lot of attention. So, what should we expect in the nearest future? Read the full answers here below.

CX 121

CX Customer Experience Education Machine Learning 121

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature.

Contact Center 210

Contact Center CRM Technology Technology 210

Fonolo

JANUARY 31, 2018

This brief report uses an interesting structure of comparing “The Reality” vs. “The Promise” for the topics of machine learning, chatbots, natural language processing, IoT and virtual reality. Key findings: “…The reason [machine learning. What’s Inside: A Focus on Customer Experience Strategies. Plus So Much More!

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” We think that’s pretty mind-blowing.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. data security, gig economy, AI, machine learning).” Never underestimate the customers expectation in CX. So, what should we expect in the nearest future? And why not?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60