Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

DECEMBER 13, 2023

A well-crafted product description can: Effectively communicate the value and quality of your products Increase customer experience Boost lead generation and sales Helps in building a strong reputation However, if you are not getting the above benefits, it means your product description needs improvements.

Customer Feedback 52

Customer Feedback Social Media Start-ups Sales 52

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Customer feedback is a big deal here at Intercom.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

APRIL 17, 2018

We have been talking a lot about how important it is to take actions on customer feedback. Customer feedback is the essential unlimited source for development and inspiration for the whole company. Customer feedback in marketing automation Do you have resources to communicate directly with your customers in a personally?

Customer Feedback 110

Customer Feedback Healthcare Customer Satisfaction NPS 110

Lumoa

NOVEMBER 19, 2017

Luckily there are more and more success stories in this field as well: companies who manage to ask the right question in the right place at the right time, not to burden customers with the surveys too much and who have a consistent method for analyzing the data, extracting the insights and acting on feedback. Where to ask for feedback?

Customer Feedback 114

Customer Feedback Net Promoter Score NPS Start-ups 114

eglobalis

SEPTEMBER 28, 2024

Such behavior is out of sync with Toyota’s global brand ethos and presents challenges in delivering a consistent customer experience across markets, especially when dealing with small, family-owned dealers. Train Your Staff on Modern Customer Experience Practices: Regularly train your team on customer loyalty and experience.

CX 373

CX Close the Loop Legal Transportation 373

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

Provide Support

AUGUST 2, 2018

Genuine customer feedback creates opportunities for companies to earn more loyal customers, those who know that they can speak out about their problems and that they will be addressed. It also helps to: measure customer satisfaction. show that you value customers’ opinions. improve products and services.

Customer Feedback 74

Customer Feedback Customer Satisfaction Customer Service Customer Experience 74

Beyond Philosophy

OCTOBER 11, 2024

Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Waterton shares valuable tips on making the feedback process seamless, efficient, and impactful.

Customer Feedback 78

Customer Feedback AI Customer Experience CX 78

Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback.

Customer Feedback 78

Customer Feedback Social Media Start-ups Customer Service 78

ECXO

OCTOBER 7, 2024

The Thrilling Journey of a Customer Experience Leader: The 10+1 list I often get asked about my job as a Customer Experience (CX) leader and what I do on a daily basis. So, I wanted to share some of the main things I do in this role. o Strategies: Implement rigorous quality control measures.

Customer Experience 363

Customer Experience CX Innovation Customer Satisfaction 363

ECXO

MAY 11, 2023

Is your business truly customer-centric? There isn’t an off-the-peg test to test whether your business is customer-centric. What do your customers say about how they experience your brand, products and services? But, here are a few questions to think about. Who is responsible and accountable for CX? Find out more here.

Customer Journey Map 156

Customer Journey Map CX Transformation CX Education 156

ECXO

MARCH 21, 2023

The process involves customer research, design thinking, and user testing to develop products and services that fit seamlessly with the customer journey. Effective design incorporates user insights, customer feedback, and an understanding of customer pain-points to create engaging, intuitive experiences that delight customers.

Customer Experience Maturity Model 295

Customer Experience Maturity Model B2B CX Customer Experience 295

Fonolo

SEPTEMBER 14, 2021

Knowing exactly what your customers want and don’t want will help you to maximize your call center’s customer care, leading to growth and revenue opportunities for your business. In fact, customer service is now seen as one of the main growth drivers for businesses, alongside sales and marketing.

Customer Service 142

Customer Service Business Growth Customer Feedback Customer Satisfaction 142

Zonka Feedback

OCTOBER 27, 2023

Nicereply is a well-known customer experience platform that is mainly designed to collect customer feedback in an effortless way. The platform enables businesses to improve support teams' performances and help them fix the issues.

Customer Feedback 59

Customer Feedback Customer Experience Customer Satisfaction 59

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. In This Article: Why do you need Customer Experience Management?

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without it, you’ll never know what a customer wants or expects.

VOC 88

VOC Unstructured Data Customer Feedback Net Promoter Score 88

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving.

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. It’s not directly born from customer feedback. Thomas: How about yourself, Rati?

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Lumoa

APRIL 4, 2023

A solid customer engagement strategy produces: Meaningful connections with customers Customer feedback Increased loyalty over time These benefits build upon each other. You won’t have customer loyalty without meaningful connections. Loyalty’s main benefit is the opportunity to upsell.

Omnichannel 78

Omnichannel Customer Loyalty Customer Feedback Social Media 78

SurveySensum

FEBRUARY 20, 2024

They offer a helpful service and have a team of essay writers who follow the instructions provided by the customer closely. In such a way, they’ve managed to identify the main pains a college student encounters and are able to offer working solutions. Additionally, consider investing in a dedicated customer feedback platform.

Engineering 52

Engineering Customer Feedback Start-ups Social Media 52

Logicalware

NOVEMBER 9, 2023

Elevate ’23 was Puzzel’s main event of the year, bringing together a phenomenal line-up of industry leaders, customers and Puzzel executives to discuss a topic that is near and dear to us – the bold future of Customer Experiences (CX) in the age of AI. Here, we will take you through Part 1 of the conference.

AI 69

AI CX Customer Experience Retail 69

Comm100

NOVEMBER 2, 2017

How to Promote the Customer Satisfaction Survey. A customer satisfaction survey cannot successfully exist without customer feedback. ” “I hope you can answer the customer satisfaction survey.” ” “I hope you can answer the customer satisfaction survey.” Download Now.

Customer Satisfaction 66

Customer Satisfaction Customer Feedback Customer Service Start-ups 66

Zonka Feedback

SEPTEMBER 8, 2021

Customer Satisfaction is the core of any business. It would not be wrong to say that it is the main reason for the existence of any business. For knowing the level of Customer Satisfaction, the only way out is to collect Customer Feedback.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback 52

Zonka Feedback

MAY 16, 2023

In this article, we talk about measuring Feature Feedback and aligning the product based on user requirements and expectations. The success of a SaaS company depends mainly on how the customers perceive its products.

Customer Feedback 40

Customer Feedback Customer Expectations 40

SurveySensum

NOVEMBER 4, 2024

For example , if customers with lower satisfaction are less likely to participate in a customer feedback survey , the survey’s results could inaccurately skew positive. Making Your Surveys Feel Like A Tarantino Movie : More often than not, long and complex surveys are the main reasons for respondents abandoning the survey.

Actionable Insights 52

Actionable Insights Start-ups Customer Feedback Finance 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Logicalware

NOVEMBER 27, 2023

More than half of the customer requests are still coming through traditional phone calls, followed by emails, highlighting the significance of maintaining a presence in both traditional as well as in digital channels. The way forward In navigating the dynamic landscape of Customer Service, JYSK acknowledges the need for continuous evolution.

Artificial Intelligence 52

Artificial Intelligence Close the Loop Customer Experience Omnichannel 52

Lumoa

FEBRUARY 7, 2023

The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels. VoC delves beyond the surface level of customer feedback to uncover their underlying desires, requirements, and expectations.

Voice of the Customer 158

Voice of the Customer VOC Social Media NPS 158

Totango

FEBRUARY 5, 2021

How many escalations do we currently have? ? How much money is at risk? ? What are the main reasons for escalations? ? Status of accounts. ? Reasons for escalation. . Voice of Customer (VOC) Metrics. ? Are customers happy with our products? Demonstrating the Value of Customer Success to Executives.

Net Promoter Score 73

Net Promoter Score VOC Customer Feedback Innovation 73

CX Accelerator

JULY 22, 2019

The main reason companies measure things like their call-handle time, first-call resolution, and internal quality management (QM) scores are to improve customer satisfaction. So, how do you know if customers are pleased with their level of service? Contact centers are big on analytics.

VOC 182

VOC Contact Center Net Promoter Score NPS 182

Comm100

MAY 27, 2024

Collect and evaluate all customer feedback from various channels—surveys, emails, social media, and direct communication. Break down the main goal into smaller, specific targets to focus your efforts effectively. Common areas often include: Customer Interaction: Evaluate how your team interacts with customers.

Social Media 45

Social Media Customer Satisfaction Customer Feedback CRM 45

Lumoa

NOVEMBER 15, 2017

No surprise, the main discussion topic at #LumoaAnniversary was Customer Experience. We celebrated our first year with our supporters, friends, and customers. Customers have been at the center of all our operations since the very beginning. That brings us to the question: What’s the purpose of customer feedback?

Machine Learning 113

Machine Learning Artificial Intelligence Customer Feedback Start-ups 113

Shep Hyken

OCTOBER 8, 2021

No matter what the circumstances are, always offer sympathetic, human-first customer service. . Because customer service works best when centered on empathy, automation shouldn’t be your main form of customer service. Make Note of Feedback. Ditch Automation. In fact, it should be a very small part. .

Customer Service 122

Customer Service Customer Satisfaction Start-ups Customer Feedback 122

InteractionMetrics

JUNE 21, 2023

Back to Rob Markey: Building the Customer Relationship Our conversation was fascinating, but Rob’s argument against customer anonymity was a highlight. One of Markey’s core CX objectives is that the main goal of soliciting customer feedback should be to enhance a company’s relationship with its customers.

Customer Survey 52

Customer Survey B2B NPS Legal 52