InteractionMetrics

DECEMBER 8, 2023

Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Net Promoter Score) Survey answers to open-ended questions (e.g., “How

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Bain & Company, Inc.,

B2B 40

B2B Net Promoter Score VOC NPS 40

Lumoa

JANUARY 2, 2022

Studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. That said, how can you turn your detractors into promoters? Depending on their response, customers fall into one of these three categories used to establish an NPS score.

NPS 83

NPS Net Promoter Score Social Media Customer Retention 83

SugarCRM

JANUARY 21, 2020

. #15: From SugarConnection Boston: How Four Leading Brands Are Excelling at CX At our first-ever SugarConnection event, Sugar customers gained valuable tips on how to cultivate customers for life. Check out this post to discover what you can achieve by analyzing your customer service data, and learn what to look for. #3:

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26

Qualtrics

JANUARY 29, 2019

Net Promoter Score (NPS ? ) So that’s why going with NPS raises the bar and it completely aligns with our business model. One resident, her dream was to dance with the Radio City Rockettes and we sent her to New York and she literally danced with the Rockettes. You know what’s interesting?

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

CSAT.AI

MARCH 24, 2021

Even back in 2012 The New York Times did an article on the fraying of customer patience over surveys. They referenced another article called “Infant Who Begins Babies ‘R’ Us Customer Satisfaction Survey Dies of Old Age.” Agents can fix issues in real time before they solidify into a negative NPS. Schedule Demo.

NPS 59

NPS Net Promoter Score Hospitality Hospitality 59

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132