Beyond Philosophy

JUNE 11, 2021

We discussed firing customers in a recent podcast. I was inspired by Frederick Reichheld’s article, “Firing a Bad Customer in 2021.” Reichheld is the author of many books on customer loyalty and invented the Net Promoter Score (NPS). The same is true for your customers. Try to fix things first.

Non-Profits 99

Non-Profits Net Promoter Score NPS Retail 99

Retently

DECEMBER 4, 2019

In business, this term is used when referred to a customer segment in the Net Promoter Score® framework. Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale. They are unsatisfied customers who will recommend against your company. In other words – a critic. Not exactly.

Net Promoter Score 95

Net Promoter Score NPS Social Media Start-ups 95

SurveySensum

FEBRUARY 10, 2022

It is the key predictor for gauging customer retention and loyalty. Given its significance, how do you improve your Net Promoter Score? Did you know that 48% of your unhappy customers are likely to complain about negative experiences with brands to 10 or more people? Convert passives into promoters.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

It is the key predictor for gauging customer retention and loyalty. Given its significance, how do you improve your Net Promoter Score? Did you know that 48% of your unhappy customers are likely to complain about negative experiences with brands to 10 or more people? Convert passives into promoters.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 4, 2025

With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

Retently

OCTOBER 18, 2022

For many years the company posted little or no profit while refining the technology and processes that power its current success. The good news is that your business can “steal” many of these techniques to improve your own customer satisfaction ratings. The secrets of Amazon’s success. Effective self-service.

NPS 88

NPS Non-Profits Entertainment Retail 88

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative. Let’s dive right in! Ask them directly.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Comm100

DECEMBER 14, 2022

Streamlines customer experience and saves time: By assigning repetitive tasks like data collection and documentation to chatbots, it streamlines customer experience and saves time. High profitability: Businesses that are CX leaders aren’t just popular with their customers, they also enjoy high profitability.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

SurveySensum

JUNE 6, 2024

It is known for helping businesses take relevant action on customer feedback that actually drives revenue. It is widely used by businesses, academic institutions, non-profit organizations, and individuals to gather feedback, conduct research, and collect data on various topics.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JULY 30, 2024

It is the best course of action when it comes to gathering customer feedback, but only when it’s done correctly. They allow businesses to: Engage with a large number of customers at the same time. Customize questions to match the specific needs and objectives of the audience. What are Email Surveys?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

SurveySensum

JUNE 4, 2024

Need to figure out why customers are dropping off or want to do some profiling? Plus, it combines customer feedback and ad hoc research in one place, so you don’t have to waste time hopping between different services. 5 Looking for a customer feedback tool that also allows you to do Ad-Hoc research but within budget?

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

Qualtrics

FEBRUARY 26, 2019

On corporate social responsibility at Dun and Bradstreet: Dun & Bradstreet over the past few years has really put focus on our corporate social responsibility program, including building relationships with non-profit organizations and supporting local communities. This is really close to my heart.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SixteenVentures

DECEMBER 31, 2019

Customer Acquisition. Customer and User Onboarding. Customer Feedback Loop. Customer Advocacy. Customer Intelligence. Customer Expansion. Customer Renewal. Customer Retention. also known as Customer-driven Growth). Customer Acquisition. Customer Feedback Loop.

Start-ups 137

Start-ups Sales NPS Non-Profits 137

SurveySensum

APRIL 18, 2025

SurveyMonkey Businesses of all sizes Categorize open-ended feedback by sentiment Start quickly with 400+ templates Collect feedback globally, analyzed in your language Integrates with 200+ data and API integrations Starts at $25 per month 4.4 Then explore the top 13 Jotform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

MARCH 17, 2025

Understanding Its Value for CX Professionals QuestionPro is a cloud-based survey and research software platform that enables the creation, distribution, and real-time analysis of customer feedback. It offers versatile survey creation, distribution, and reporting tools to facilitate comprehensive research and feedback collection.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52