Retently

NOVEMBER 6, 2018

One of the biggest strengths of Net Promoter Score ® is its simplicity. Instead of asking customers endless questions, NPS® surveys are direct and straightforward, addressing just one single question and giving users the option of providing their own qualitative feedback. Analyze the received feedback.

Net Promoter Score 72

Net Promoter Score NPS Close the Loop Text Analytics 72

Lumoa

DECEMBER 18, 2017

Although it’s important to have those choices available, you need to filter them down to a manageable size, then give your customers what they need.” The future of the feedback analysis - text and voice analytics. Make sure the right people are following the process and the feedback is curated in a sustainable way.

Text Analytics 102

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 102

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

OCTOBER 17, 2024

73% of consumers across the globe expect companies to understand their unique expectations and needs — Customer Feedback Analytics is the key to it! This is where customer feedback analytics solutions come in. It helps you decode the true potential of customer data and open up new growth avenues.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

APRIL 14, 2025

Are your customers truly happy and satisfied with your brand? Understanding and measuring customer satisfaction and loyalty is very crucial, yet many businesses struggle to do that. Thats where NPS ( Net Promoter Score ) can be your closest ally. It indicates a positive sentiment but with room for improvement.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Confirmit

JANUARY 15, 2020

Surveys provide real-time feedback on specific customer experience interactions, from a preparedness to recommend (Net Promoter Score®) and from an ease-of-use scale (Net Easy Score). The focus is on action. The results?

Text Analytics 52

Text Analytics Net Promoter Score VOC Voice of the Customer 52

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Retently

SEPTEMBER 12, 2018

At a first glance, relying on the input provided by the sales, marketing, and support teams might seem sufficient; however, we wanted to take the opportunity to use customer feedback to prioritize the product roadmap from a customer’s perspective as well. What is NPS? The Process.

Customer Feedback 109

Customer Feedback NPS Machine Learning Text Analytics 109

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

SurveySensum

FEBRUARY 7, 2025

No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision. Thats possible with NPS integration.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MARCH 10, 2025

Because simply understanding customer expectations is no longer enough; in todays competitive landscape, you need to anticipate and exceed them to build lasting loyalty. With the right text analytics software. What is Conversation Analytics? Your customers are talking – are you listening? Lets find out how!

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

APRIL 11, 2025

Using a mix of historical data analysis, customer feedback , and industry benchmarks goes a long way here. For example, if you want to improve your CSAT , first make a list of all the possible factors that affect customer satisfaction, like pricing, product reliability, etc.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

JANUARY 4, 2024

You see the quantitative feedback will only give you a score, but only with proper analysis of qualitative feedback can you identify areas of improvement. With the help of Text Analytics Feature, you can properly analyze your NPS program. For the category ‘Information/Knowledge’ the NPS score was -12.

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. In This Article: Why do you need Customer Experience Management?

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

DECEMBER 4, 2024

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. And generally, a negative score indicates poor performance because of more detractors.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. Why do you need Customer Experience Management?

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

PeopleMetrics

APRIL 15, 2015

But if they’ve never worked in the customer satisfaction space, you may buying appearance over substance. How long does it typically take to get your clients from contract to the first customer feedback invitation? How long should a transactional customer feedback survey be? positive, neutral, and negative).

Voice of the Customer 81

Voice of the Customer Net Promoter Score Text Analytics VOC 81

Experience Investigators

APRIL 23, 2024

Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. However, feedback alone cannot direct a strategy. Consider this a rallying cry!

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

FEBRUARY 6, 2025

What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time. By analyzing large volumes of customer data, SurveySensum’s text analytics pinpoints key patterns and shifts in customer sentiment or behavior.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Due to this commitment to customer satisfaction , they have achieved a 100% customer retention rate.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

DECEMBER 4, 2023

Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Many businesses gather feedback but need help figuring out what to do next. Customers start to feel like their opinions don’t matter, and when they don’t see any changes, they quietly leave. The result?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Net Promoter Score 52

PeopleMetrics

MARCH 13, 2015

Communication is core to customer centricity. In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. Do they have a mechanism for sharing customer feedback with others in the company?

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. What is Sentiment Analysis? Lets find out. What is Sentiment Analysis Used for?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it. Curious about it?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

JANUARY 25, 2021

How to Use Rating Scales When Measuring Customer Experience Net Promoter Score The Net Promoter Score (NPS) is often used as a representation of a customer’s loyalty for a business, product, or service. One particularly 21st-century solution is artificial intelligence.

Net Promoter Score 78

Net Promoter Score Text Analytics NPS Artificial Intelligence 78

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit (Now Forsta) Review, Aug 26, 2024 Limitd DIY Customizatione: Just like other platforms, the customization options are quite few with Confirmit. You may find it difficult to customize the surveys or feedback tools how you want them. Explore the top 12 SurveyMonkey competitors and alternatives.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

SEPTEMBER 20, 2024

By combining NPS with HubSpot’s robust CRM system, you gain deeper actionable insights, drive more meaningful interactions, and ultimately enhance your customer experience. So let’s explore how you can maximize customer feedback through HubSpot’s NPS integration, fostering long-term loyalty. What is HubSpot NPS?

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

NOVEMBER 2, 2023

Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. “In It’s no different when it comes to delivering on the customer experience.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140