SurveySensum

JANUARY 20, 2025

The real advantage of using an AI-enabled tool to categorize customer feedback isnt just that it simplifies the process. The true value emerges when its applied at scale, especially when dealing with large volumes of data that require accurate analysis. Lets find out. What is Sentiment Analysis Used for?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

MARCH 3, 2025

Root Cause Analysis: You can identify the underlying reasons behind common complaints by analyzing customer grievances. It enhances customer support by resolving issues more effectively, helps improve products based on real customer feedback, and reduces customer churn by addressing concerns proactively.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

InteractionMetrics

APRIL 17, 2025

Its a curated list of 17 Qualtrics alternatives, each chosen for a specific strengthwhether thats streamlined online surveys, better integrations, or smarter ways to tie customer feedback data to revenue. (If AskNicely AskNicely is a great fit for service-focused teams that need fast, actionable customer feedback.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

InteractionMetrics

JUNE 17, 2015

Another attendee wanted to know the pros and cons of Net Promoter Score. Net Promoter Score (NPS) is a commonly used customer feedback metric that’s based on the question “how likely are you recommend us to a friend or colleague?” Let’s make customer feedback surveys better!

Customer Satisfaction 53

Customer Satisfaction Net Promoter Score NPS Touchpoint 53

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) But they’re only one small piece of the customer experience data puzzle.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

InteractionMetrics

APRIL 24, 2015

Check out our latest Slideshare about this topic and read on, because these are the kinds of errors that alienate customers, waste time, and lead to misguided business decisions. Get smart with your customer feedback. Too many requests for customer feedback begin with a promise that the survey will “only take a few minutes.”

Unstructured Data 45

Unstructured Data Customer Feedback Customer Satisfaction Start-ups 45

SurveySensum

OCTOBER 4, 2024

How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

InteractionMetrics

JUNE 19, 2020

And this applies not just to survey comments but other sources of customer data like reviews, chats, interviews—all of which can give insight into why customers feel, think, and rate the way they do. While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

SEPTEMBER 5, 2024

In that case, your representative should have the information to pick up right where the customer left. An omnichannel approach also involves customer support and gathering customer feedback across multiple channels. And finally, keep monitoring the implemented changes to measure the effectiveness of your action.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Fonolo

NOVEMBER 17, 2020

Which of the Following Are IMPORTANT When Receiving Customer Service? Customer service leaders tend to use a combination of KPIs to track performance, with NPS (Net Promoter Score) and CSat (Customer Satisfaction) being the most common. Big Data is Getting Bigger. 4. Customer Feedback.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. Both times in that Net Promoter score zero with.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

InteractionMetrics

OCTOBER 16, 2023

Even if the customer responds, will the data be complete? Companies often send surveys and ask for customer feedback because it’s easy, and they feel they should. Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

JANUARY 13, 2025

Each type offers a unique window into the customer experience. The secret is to combine them so you get a complete and accurate picture of how your customers feel. SurveySensum Unifies Your Customer Feedback Across Every Channel and Unlock Insights That Boost DecisionMaking!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Amadeus: Delivering an Exceptional Customer Experience.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40