Retently

MARCH 2, 2023

Hence, businesses come up with options to minimize the efforts of their customers to share opinions and suggestions. The 5-star survey – a variety of the CSA T survey – is one of the quickest ways to gather customer feedback and gauge customer satisfaction. What is a 5-star survey?

Customer Satisfaction 158

Customer Satisfaction Net Promoter Score Customer Feedback Start-ups 158

Shep Hyken

FEBRUARY 8, 2022

He now leads FeedbackNow , Forrester ’s AI-powered physical & digital solution to measure, analyze, predict, and act on customer feedback in real-time. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling This episode of? Amazing Business Radio with?

Healthcare 82

Healthcare Start-ups Customer Survey CX 82

Shep Hyken

JUNE 1, 2022

Your customers will appreciate you for that and ideally reciprocate with more business and referrals. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Experience 116

Customer Experience Customer Service Customer Feedback 116

Shep Hyken

OCTOBER 19, 2022

Then ask your customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Ask the question in a room with your employees. See what they say.

Manufacturing 108

Manufacturing Engineering Customer Service Customer Feedback 108

Shep Hyken

JANUARY 26, 2022

You must analyze it, use it, make changes with it, and once you have done that, you should communicate with your customers that because of them, change is happening. You must let your customers know you are listening to them! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service 108

Customer Service Customer Survey Customer Feedback 108

Shep Hyken

FEBRUARY 22, 2022

Shep Hyken is a customer service and experience expert,? New York Times ?bestselling .” About: Stephanie Coradin is the founder of DEMBO Inc , she has over 18 years of experience in providing leadership and development training, and life coaching to individuals and groups from varied industries. This episode of?

Start-ups 108

Start-ups Customer Service Customer Feedback 108

Shep Hyken

NOVEMBER 24, 2021

To what extent will a company go to try to get customer feedback ? At the end of a project with a customer, she sends an email requesting the customer take a short survey. It’s valuable information, so do what is necessary, reasonable, and ethical to ensure you get as much feedback as possible. .

Customer Feedback 79

Customer Feedback Customer Service Customer Experience 79

Hodusoft

NOVEMBER 27, 2024

In the words of Shep Hyken, world-renowned customer service and CX expert, researcher, award-winning keynote speaker, and a New York Times and Wall Street Journal bestselling author, “There is a big difference between a satisfied customer and a loyal customer.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Execs In The Know

JUNE 7, 2023

Prioritize Customer Feedback Regularly collect and analyze customer feedback to identify pain points and areas for improvement. Use this feedback to guide decision-making and ensure that customer needs are at the forefront of all actions.

CX 85

CX Compliance Artificial Intelligence AI 85

Shep Hyken

JANUARY 18, 2022

Feedback: Collect, assess, and act on your customer & employee feedback to grow & scale your business. Take the time to share customer feedback with everyone in the organization – from the executives to the newest customer service rep. Some metrics may even lead to customer neglect.

Sports 72

Sports CX Customer Experience Management Customer Feedback 72

Shep Hyken

JANUARY 10, 2022

The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. My Comment: Here is an interesting article from the New York Times about the state of customer service. Follow on Twitter: @Hyken.

Customer Service 72

Customer Service Customer Loyalty Manufacturing Sales 72

PeopleMetrics

MARCH 13, 2015

According to an article in the New York Times this week, Slack is "one of the fastest-growing business applications in history." Do they have a mechanism for sharing customer feedback with others in the company? Are you on Slack ? If not, chances are you will be soon.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Shep Hyken

NOVEMBER 8, 2021

(CMSWire) Improving customer satisfaction and experience with your brand and online store is only possible when you find out how the target customers interact online, what product they like, what pages they visit when they come to your site and more. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

SurveySensum

MARCH 3, 2025

Root Cause Analysis: You can identify the underlying reasons behind common complaints by analyzing customer grievances. It enhances customer support by resolving issues more effectively, helps improve products based on real customer feedback, and reduces customer churn by addressing concerns proactively.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Shep Hyken

JANUARY 25, 2022

Shep Hyken interviews Dave Carruthers, CEO at Voxpopme , a company that redefines the possibilities of video for market research and customer feedback. They discuss how CX practitioners can move away from just measuring customer feedback to driving real change in the customer’s experience. New York Times ?bestselling

VOC 57

VOC Voice of the Customer Customer Feedback CX 57

Zendesk

JULY 28, 2022

The ready DronaHQ Zendesk integration allows you to create internal tool use cases that may require you to get tickets, get user profiles, create new tickers, find tickers, add custom comments to tickets, and get groups from Zendesk. Frill.co (Support) is a better way to collect customer feedback.

E-commerce 98

E-commerce Contact Center Omnichannel Customer Loyalty 98

Shep Hyken

FEBRUARY 15, 2022

.” About: Adrian Swinscoe has been growing and helping develop customer-focused large and small businesses for over 25 years. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling He is a CX thought leader, Forbes contributor, speaker, and best-selling author of Punk CX and Punk XL.

Customer Survey 74

Customer Survey Education CX Customer Service 74

Shep Hyken

OCTOBER 4, 2022

He shares his expertise on his podcast, CX Goalkeeper , and books, including his latest, Customer Experience 4 (CX4). Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. How can customer feedback benefit a business?

Sports 57

Sports Social Media B2C Gaming 57

Shep Hyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. Enough Already With Customer Feedback. CMS Wire) Surveys, especially, will ultimately bury you with customer malcontent and your own frustrated inaction. Should we ignore customers and what their needs are?

Customer Service 12

Customer Service Customer Acquisition NPS Customer Expectations 12

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

OCTOBER 18, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 10-18-2021 appeared first on Shep Hyken.

Customer Service 81

Customer Service Social Media CX Start-ups 81

Shep Hyken

SEPTEMBER 19, 2022

Many factors contribute to customer loyalty, including brand trust, a positive emotional connection, personalized experiences across channels and actionable insights gained from customer feedback. This article will look at the ways brands focus on these four elements to enhance customer loyalty.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Confirmit

FEBRUARY 12, 2020

You might have seen the news by now (I admit we’ve been shouting about it quite a bit), Confirmit has been named a Leader in the just-launched report ; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. For obvious reasons, we’re very pleased about it – high fives all round, etc.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

Confirmit

SEPTEMBER 30, 2019

In this short video filmed at Confirmit’s B2B Summit in New York, Elisa Spano, Strategy and Insights Manager at Fannie Mae talks about the impact their Customer Experience program has had on the business. This includes both driving smarter investment decisions, and delivering real changes to the company culture.

CX 40

CX Finance Voice of the Customer B2B 40

Retently

SEPTEMBER 17, 2018

Apple neutralizes this anxiety through its customer service, letting clients know that for any product they buy, they’ll receive the support they need to its fullest. Chen, New York Times , pointed this out , arguing that any product review is worthless without an understanding of the company’s customer service.

NPS 99

NPS Net Promoter Score Customer Loyalty Innovation 99

Lumoa

JANUARY 2, 2022

When you put the customer first like this, people talk. Amazon’s “put buyer’s first” policy was the headline of a 2008 New York Times article when one of its authors—Joe Nocera—ordered a PlayStation 3 console for his son. You can use Lumoa for any kind of feedback, such as NPS, CSAT, CES, or open text feedback.

NPS 78

NPS Net Promoter Score Social Media Customer Retention 78

InteractionMetrics

NOVEMBER 3, 2023

Today, surveys are the default method for collecting customers’ feedback. Although there is no way to measure the exact number of customer satisfaction surveys sent each year, The New York Times now estimates it is in the tens of millions.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Customer Feedback Customer Survey 52

Retently

APRIL 5, 2024

It offers a high-tech shopping experience where customers can use a mobile app to request shoes to try on, reserve items in a locker, and check out without standing in line. This isn’t just a happy coincidence; it’s the power of customer feedback in action. Prioritize customer feedback.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Shep Hyken

NOVEMBER 28, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 11-28-2022 appeared first on Shep Hyken.

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

Zendesk

JUNE 1, 2021

Surveys: Send surveys to customers who’ve used your product or service (and/or interacted with your support team) to understand what they like and dislike about your offerings. You can use that valuable customer feedback to make improvements and build stronger relationships with customers. Communication platforms.

Social Media 86

Social Media B2C CRM B2B 86

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. This is one of our key events of the year and it’s getting bigger and better every time.

B2B 40

B2B Net Promoter Score VOC NPS 40

Qualtrics

NOVEMBER 22, 2021

Most customers support vaccine requirements. 59% support businesses that require vaccines for customers and employees vs. 21% who do not support them. Qualtrics asked employed Americans how COVID is impacting their holiday plans, and what would make them feel the most safe when going out in public.

Sports 47

Sports Gaming Sales Technology 47

SurveySensum

JULY 17, 2023

Understand the repeated pattern, negative feedback, and areas of improvement by using an efficient retail customer feedback tool. Communicate the action taken to your customers and close the feedback loop. Track customer feedback in real-time and take immediate action to resolve issues.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Understand the repeated pattern, negative feedback, and areas of improvement by using an efficient retail customer feedback tool. Communicate the action taken to your customers and close the feedback loop. Track customer feedback in real-time and take immediate action to resolve issues.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Qualtrics

NOVEMBER 22, 2019

But, however well you’re listening to customers, there’s no escaping the fact that employees are a rich source of feedback and insights which the vast majority of companies are leaving untapped. Take an outside-in approach to customer feedback. It’s an outside-in approach to hearing the voice of your customers.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

Qualtrics

AUGUST 21, 2019

New York Times best-selling author of 6 books? Where most businesses struggle, he says, is taking that customer feedback and turning it into actions that affect change. Where do you start with Jay Baer? 7th-generation entrepreneur? Founder of 5, multi-million dollar companies? In a perfect world, there’s no CX team’.

CX 36

CX B2B Healthcare Start-ups 36

Qualtrics

SEPTEMBER 12, 2019

Building a customer-insights program that allows companies to listen and then act on customer feedback is essential, but isn’t easy. To be truly customer-centric you need to empower people at all levels of your organization to listen to the customer and act on insights.

Customer Feedback 24

Customer Feedback Voice of the Customer CX Customer Service 24