Zendesk

JUNE 17, 2022

Your experience at the ice cream parlor shows why it’s not enough for businesses to just gather customer feedback—they must act on it, too. Companies that create a process for collecting, analyzing, and acting on customer feedback improve their chances of impressing buyers. What is customer feedback management?

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Aquire

OCTOBER 5, 2021

If that location is a customer experience platform, you’ll also have the ability to get reports and track dashboards with important metrics. The other element is actual customer feedback. Social listening, analyzing reviews, sending NPS or CSAT surveys are all important ways to understand your customers and the market.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

DECEMBER 21, 2021

And that’s basically what customer experience is: your relationship with customers and prospective buyers. Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. For example, do you practice social listening? is a great way to find out what works and what doesn’t.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Gainsight

JULY 30, 2024

Net Promoter Score The Net Promoter Score (NPS) quantifies customer loyalty and likelihood of recommending a company’s products or services. Calculated from responses to a single question regarding the likelihood of recommending the company or product, NPS categorizes customers into promoters, passives, and detractors.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78