Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

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Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Forecasted revenue increase by 22% as a result of actions taken based on customer feedback.

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VOC Close the Loop Voice of the Employee Touchpoint 52

Confirmit

SEPTEMBER 27, 2017

Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60. Voice of the Customer Voice of the Employee Market Research Case Studies.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 22, 2019

With over three million satisfied customers, Empire Today is dedicated to its customers. Through their sophisticated VoC program the organization achieved a 24% increase in re-lead opportunities as a result of acting on non-purchaser feedback. Customer feedback identified and drove product improvements, leading to NPS of +53.

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VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

JUNE 15, 2017

Siemens has been working to put the customer at their heart of their business for several years and now has a sophisticated program that incorporates both relationship and transactional surveys, closed loop processes, Voice of the Employee and NPS ® best practices. Voice of the Customer Company.

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B2B Net Promoter Score VOC NPS 40

Confirmit

JUNE 7, 2017

Really inspiring stories of changes to corporate culture and how Voice of the Customer and Voice of the Employee programs are empowering employees to do the right thing. All the entrants have plenty of anecdotal evidence to share – and it is great stuff. These things matter. Show us the money!

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VOC Voice of the Customer Voice of the Employee NPS 40