Customer Feedback Pennsylvania Touchpoint 
PeopleMetrics
DECEMBER 12, 2017
While CRMs essentially capture transactional sales data and record details about a customer or account, they do not inherently reveal the customers' true sentiment and perceptions when interacting with your brand at different touchpoints. That’s where CEM comes into play. Talk to David.
PeopleMetrics
FEBRUARY 26, 2018
Checking the pulse of your customers once a year (or not at all) is a bad habit… and it could be deadly. You need to be continually tapped into feedback along critical touchpoints throughout the customer journey. And you can’t stop there. P.S. What did you think of this blog post?
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