SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

MARCH 26, 2025

Saves Time and Effort : Manually reading through thousands of documents or customer feedback is nearly impossible. Text mining automates this process, reducing analysis time from weeks to minutes. And companies that leverage data analytics, are 23 times more likely to acquire customers and 6 times more likely to retain them.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 3, 2025

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. However, both tools have drawbacks like steep learning curve, limited customization, expensive pricing plans, etc.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. In today’s hyper-competitive business landscape, understanding and meeting customer expectations is paramount for success.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. but we are the ones leading how to listen to customers. AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Also, the feature can be complex and overwhelming for new users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

CommBox

JULY 11, 2024

AI in customer service encompasses those artificial intelligence technologies that mechanise and optimise customer interaction. It includes applications like chatbots, sentiment analysis tools, and predictive analytics. Benefits of AI in Customer Service AI has many practical advantages in customer service.

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

Retently

JANUARY 13, 2025

This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not). Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Retently Dashboard 2.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

Hodusoft

NOVEMBER 27, 2024

These tools ensure that customers can get immediate assistance, reducing wait times and increasing overall satisfaction. Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Lumoa

JANUARY 11, 2022

For that, leaders should stop spending all their time collecting and analyzing by trusting it to the right tools and spend time on driving product and customer experience changes by looking at the results of customer feedback. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

1 to 1

JULY 25, 2024

Despite its widespread use across various industries, NPS has come under scrutiny for not providing a holistic view of the customer experience. This article examines the critiques of NPS, its performance in different business contexts, and emerging global trends in customer feedback strategies.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Detailed analytics and reporting are necessary to understand customer feedback deeply and track improvements over time. Top Pick for B2B SMBs 1.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

MAY 31, 2024

As a result, you can provide experiences that are relevant to the customer and leads, thereby boosting customer satisfaction and conversion rates. Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations.

AI 52

AI CX Customer Experience Sentiment Analysis 52

DMG Consulting

APRIL 14, 2023

For example, to increase the value of surveying/voice-of-the-customer applications, vendors have started to embed interaction analytics capabilities into them to help structure free-form customer feedback. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Also, the feature can be complex and overwhelming for new users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Logicalware

MARCH 1, 2023

This means that agents may need to have a deeper understanding of each customer’s needs, preferences, and history with the company. Finally, Phygital Customer Experience can also impact the metrics and KPIs that agents are measured against.

Customer Service 52

Customer Service Customer Experience Touchpoint Sentiment Analysis 52

SurveySensum

MAY 2, 2024

Lines snaked around stores, social media exploded, and Ben & Jerry’s proved that customer voices weren’t just heard. This is the power of effective customer feedback. So, calculate and analyze your NPS score and boost your customer loyalty with SurveySensum! They were transformed into a delicious reality.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

NOVEMBER 23, 2023

SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Qualtrics can connect with dozens of channels to help you analyze feedback in real-time.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 1, 2021

SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . SurveySensum. Best features . Starter – $59/month.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

InteractionMetrics

MARCH 20, 2025

CRM (customer relationship management): Primarily focuses on managing customer experience from a sales or support angletracking leads, storing customer data, and logging customer communication for future reference. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines.

CX 52

CX Social Media Contact Center Compliance 52

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences.

AI 411

AI Predictive Analytics Sentiment Analysis E-commerce 411

eglobalis

JANUARY 20, 2025

A McKinsey study found that 70% of B2B customers identify reliability as the most critical component of their supplier relationships. To achieve reliability, companies can invest in predictive analytics and supply chain visibility tools. Regular customer workshops also foster collaborative insights into evolving needs.

B2B 421

B2B Predictive Analytics AI Innovation 421

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Medallia : It also fosters an omnichannel feedback collection process by gathering feedback from multiple sources and consolidating data on a single platform for a unified view.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52