ClearAction

APRIL 3, 2015

Your best ideas for employee engagement + training originate with customer feedback. To improve employee listening skills where customer is concerned, make that a key criterion in hiring, promotions, etc. Nothing feels & drives better that good customer feedback and thanks from management published in intranet.

Customer Experience 121

Customer Experience VOE Government Scorecard 121

ClearAction

MAY 31, 2015

Accurate understanding of customer experience: Customers’ stories about what matters to them, what’s helpful and what’s a hassle are eye-opening for employees, especially those employees who do not interface with customers. Find ways to share customers’ experiences with everyone. Use Customer Inputs Everywhere.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

ClearAction

APRIL 18, 2015

Employee engagement is improved when they get regular personalized customer feedback on their ability to satisfy (or otherwise). Good idea to empower all employees to participate in social media with customers: EMC, Intel, Adobe, IBM do. Customer Experience Governance: Do This, Not That. —@thecxguy.

Customer Experience 96

Customer Experience Social Media CX Scorecard 96

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

CX 121

CX Customer Experience Education Machine Learning 121

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Intercom, Inc.

JANUARY 16, 2019

Based on the linear regression mentioned above, the scorecard established hiring consistency and enabled the team to grow predictably. In sports, stacking your team with all-star players doesn’t always lead to a championship. They go out of their way to deliver customer feedback to product teams. How can you tell?

Sales 156

Sales Non-Profits Start-ups Scorecard 156