Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Gainsight

JULY 30, 2024

Lower churn rates and higher retention rates are indicators of successful customer relationship management. This metric helps organizations understand the emotional perspective of their customers, providing insights beyond numerical scores.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 19, 2022

Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. The voice of the customer can expose such intricate shortcomings in customer service that normal customer feedback systems may not provide. Voice of the customer – Visualization of data. Request a Demo.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

InteractionMetrics

MARCH 20, 2025

CRM (customer relationship management): Primarily focuses on managing customer experience from a sales or support angletracking leads, storing customer data, and logging customer communication for future reference. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines.

CX 52

CX Social Media Contact Center AI 52

CSAT.AI

MARCH 13, 2023

It’s important though to listen to customer feedback in order to better understand what content works best for your consumer base. Ensure you’re making agile decisions on how you use these platforms to connect with your customers. Snapchat, TikTok ( if it still exist s) and Instagram are also better bets.

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91

SurveySensum

JANUARY 13, 2025

Each type offers a unique window into the customer experience. The secret is to combine them so you get a complete and accurate picture of how your customers feel. SurveySensum Unifies Your Customer Feedback Across Every Channel and Unlock Insights That Boost DecisionMaking!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52