SurveySensum

MARCH 3, 2025

Social Media Text Analytics. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Lets now understand how social media text analytics helps monitor social media. How Text Analytics Help Brand in Social Media Monitoring?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

FEBRUARY 24, 2025

Out to do a detailed analysis of your customer feedback/review? When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 From Insights to Action: Unlock the Power of Customer Feedback to Drive CX with SurveySensum!

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

eglobalis

MAY 13, 2025

The goal is a strategic, realistic view of where B2B customer feedback is headed in the next 35 years, underscoring that AI-driven continuous listening isnt a matter of if but when. Gartner analysts predicted that by 2025, 60% of VoC programs will supplement surveys by analyzing voice and text interactions with customers.

B2B 307

B2B AI Customer Survey VOC 307

SurveySensum

MAY 30, 2025

From social media posts and product reviews to emails and open-ended survey responses, this feedback holds valuable insights into how customers truly feel about your brand. Thats where sentiment analysis steps in. It helps businesses decode the emotional tone behind customer feedback at scale.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning Artificial Intelligence 52

Retently

MARCH 17, 2025

Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Identifies patterns & recurring pain points in customer feedback. Its also about understanding how customers feel. Yet the real value comes from customer comments.

Actionable Insights 94

Actionable Insights CX NPS Sentiment Analysis 94

SurveySensum

JULY 7, 2025

Combining AI with real-time s ocial media review analytics helps you get insights, figure out how people feel, and make smart, customer experience-driven choices. What is Facebook Review Analysis? A vegan skincare brand sees a gradual rise in neutral and negative sentiment around the word “plastic” in Facebook comments.

Sentiment Analysis 52

Sentiment Analysis Social Media AI NPS 52

SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc. Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MARCH 10, 2025

Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Sentiment Analysis and Emotion Detection Words carry emotions.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Smart Customer Service

JUNE 24, 2025

Businesses are prioritizing platforms that offer real-time communication, automation, personalization, and data-driven insights, it said further, noting that investments are increasing steadily because of the global trend toward customer-centric operations, coupled with regulatory compliance and cloud adoption.

Pharmaceutical 52

Pharmaceutical Manufacturing Non-Profits Sentiment Analysis 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

JUNE 6, 2025

101 of Twitter Analytics & Sentiment Analysis When it comes to understanding Twitter customer reviews, two things are non-negotiable: AI Twitter analytics and Twitter sentiment analysis. One shows the data, while the other reveals the sentiments underlying the tweets. What is Twitter Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis AI Text Analytics Customer Feedback 52

Hodusoft

NOVEMBER 27, 2024

By Leveraging Right CX Tools By leveraging the right CX (Customer Experience) tools, businesses can significantly enhance their customer service and engagement strategies. This improves convenience for customers and allows businesses to respond quickly to inquiries.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

MARCH 26, 2025

The system identifies common themes – like fast delivery and poor customer support- and even determines sentiment, showing that while customers love the delivery speed, they are frustrated with support. Saves Time and Effort : Manually reading through thousands of documents or customer feedback is nearly impossible.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

JUNE 18, 2025

Do you struggle to analyze open-ended customer feedback ? This is where qualitative data analysis (QDA) can help. It’s a strategic way of examining open-ended feedback that is often riddled with ambiguity, mixed sentiments, and difficult-to-understand language.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Unstructured Data AI 52

SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Hodusoft

APRIL 2, 2025

Just a quick visit to a telecom contact center will make you realize the sheer volume of contact requests the customer service representatives handle everyday. The notifications of text messages, instant messages, live chats, and social media chimes incessantly. Ask your agents to give feedback.

Contact Center 52

Contact Center Omnichannel Sentiment Analysis Data Entry 52

SurveySensum

FEBRUARY 6, 2025

What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time. Now that we know a bit about Qualtrics, lets deep dive into the QuestionPro platform. However, these advanced features come with an additional cost.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

JANUARY 16, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer feedback management platform that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. Basic users cannot use these features as part of the analytics. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

FEBRUARY 20, 2025

Close the Loop Quickly Speed matters when addressing customer feedback. Whether a customer is thrilled or disappointed, responding quickly makes all the difference. Encouraging them to leave online reviews or share their experiences on social media can amplify positive word-of-mouth and attract new customers.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

PeopleMetrics

JANUARY 14, 2025

In Listen or Die , I wrote about a common misconception: that CX measurement (or Voice of the Customer, VoC) is the same as market research (MR). Market research is about using customer feedback to answer strategic business questions. While still effective, these surveys provide only a slice of customer feedback.

Sentiment Analysis 71

Sentiment Analysis AI E-commerce VOC 71

SurveySensum

NOVEMBER 26, 2024

You can customize surveys to match your branding You can only change the look of surveys Survey builder with DIY capabilities which enables advanced customization of survey templates from questions, looks, font size, logos, etc Customer Support Use the portal or contact the account executive for support Offer customer support as a SaaS model.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

APRIL 15, 2025

Do you know what your customers really want? If you’re actively listening to their feedback, then you probably have a good idea. However, what if you’re not actively gathering and analyzing customer feedback? This is where Voice of Customer (VoC) tools come into play. Thats where a VOC tool helps.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 24, 2025

Choose the Right Survey Distribution Channel Not everyone is available on just one channel, whether it is email, social media, or in-app surveys , your customers are spread across multiple channels. Now utilizing only one or two channels for survey distribution will end up costing you as you might be losing customer insights.

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

Hodusoft

DECEMBER 11, 2024

As per a recent survey , nearly 80 percent of customers who have interacted with AI software for customer service had a positive experience. Sentiment Analysis AI can analyze customer feedback from various sources such as social media, reviews, and interactions to analyze customers’ sentiment, emotional state, and tone.

AI 52

AI CX Contact Center Omnichannel 52

SurveySensum

NOVEMBER 7, 2024

Along with basic survey necessities like customizable survey templates, white-labeling, etc, the tool also provides a wide range of advanced features like survey throttling, text analytics software, a real-time ticketing system (for closed loop ), a historical trend analysis, etc. Pricing Contact the team for the pricing information.

Text Analytics 52

Text Analytics Sentiment Analysis CX NPS 52

eglobalis

JULY 2, 2024

Furthermore, it investigates contemporary global trends in customer feedback strategies that advocate for a shift beyond simplistic metrics. These companies integrate NPS into broader customer experience strategies, complementing it with additional qualitative insights and metrics to paint a comprehensive picture.

NPS 487

NPS Customer Feedback Net Promoter Score B2C 487

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 454

Customer Experience Social Media Predictive Analytics Machine Learning 454

ECXO

AUGUST 12, 2024

Marketing Automation Platforms: Platforms such as Marketo and HubSpot are vital for automating marketing tasks like email campaigns, social media management, and lead nurturing. These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

ECXO

APRIL 10, 2024

Similarly, in customer experience, a customer can behave both as an individual “particle” and as part of a collective “wave” As individual “particles”, customers have unique, personal experiences with a business. How can you utilize this knowledge to enhance customer experience (CX)?

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

CSAT.AI

MARCH 13, 2023

According to research it’s Gen Z that follows brands most on social media at 61% compared to 53% of Millennials and 36% of Gen X respondents. Here are 5 social media strategies to help you forge powerful connections with Gen Z: 1. What kind of social experience are you providing? Gen Z emoji usage is different 4.

Social Media 91

Social Media Sentiment Analysis Customer Feedback AI 91

Zonka Feedback

OCTOBER 25, 2023

Introducing customer sentiment analysis - a window into the innermost thoughts of the customer. But what exactly, is sentiment analysis, and more importantly, how it can boost customer experiences? TL;DR Customer sentiment analysis enables businesses to understand their customer's thoughts.

Sentiment Analysis 59

Sentiment Analysis Machine Learning Social Media Customer Feedback 59

Execs In The Know

AUGUST 12, 2024

But behind all of the technical buzz, it’s important toconsider, how are your customers feeling at each stage of the buyer’s journey? Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds. What Is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Zendesk

JANUARY 30, 2023

In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece—VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers.

Sentiment Analysis 52

Sentiment Analysis Customer Experience VOC Social Media 52

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147