SurveySensum

DECEMBER 30, 2024

If youre looking for advanced features, greater scalability, or a platform that aligns better with your unique customer needs and long-term CX goals, there are alternatives to CustomerGauge that may better suit your specific customer needs and long-term CX goals. Lets uncover them together, but lets start with what this platform is.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Zendesk

JANUARY 30, 2023

In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece—VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers.

Sentiment Analysis 52

Sentiment Analysis Customer Experience VOC Social Media 52

SurveySensum

MARCH 26, 2025

Saves Time and Effort : Manually reading through thousands of documents or customer feedback is nearly impossible. Text mining automates this process, reducing analysis time from weeks to minutes. And companies that leverage data analytics, are 23 times more likely to acquire customers and 6 times more likely to retain them.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Intercom, Inc.

OCTOBER 22, 2020

As the Chief Experience Officer at Officium Labs and the co-founder of CX Accelerator , a virtual community for customer experience professionals, Nate has over a decade’s experience helping business leaders and employees create powerful end-to-end customer journeys. Erasing friction points forever with proactive CX.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Retently

JULY 28, 2019

Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. Nevertheless, learning how to use customer feedback to drive action poses a significant challenge, especially for organizations that leverage multiple channels to collect mass feedback.

Customer Feedback 78

Customer Feedback Sentiment Analysis Touchpoint Start-ups 78

Retently

OCTOBER 11, 2024

With real-time monitoring and automated quality checks, these tools help brands quickly spot and fix issues, enhancing overall customer support. Quality Assurancetools are versatile, offering customizable features like scorecards and sentiment analysis to suit various business needs and optimize service quality.

Retail 134

Retail Scorecard Sentiment Analysis Customer Service 134

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. An organization that can act on feedback.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. Salesforce did this not only for their product; their entire revenue model is built around being easy and convenient for the customer.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It integrates seamlessly with tools like Salesforce , SAP, HubSpot, and Tableau, enabling businesses to combine feedback with operational data.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets compare these two CX tools, and break down their pros, cons, key features, and pricing to help you determine which platform is the right fit for your feedback management strategy – without exceeding your budget. Lets start with Qualtrics.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

PeopleMetrics

AUGUST 22, 2022

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. The answer to keeping your customers happy is simple: close the loop. How do you design a closed-loop feedback program? What is closed loop feedback? Quicker problem identification.

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Whatsapp Surveys Starts at $99/month 4.7

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

Experience Investigators

OCTOBER 3, 2023

With the help of artificial intelligence and a few less technical approaches, you can greatly improve your customer experience by listening to unspoken feedback. 3 Ways to Listen to Untold Customer Feedback Don’t get me wrong, surveys are still valuable for improving your CX strategy.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

SurveySensum

OCTOBER 28, 2024

Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Why NPS Works? When revenue starts to drop, traditional sales and marketing KPIs might give you a heads-up—but they fall short when it comes to explaining why. Let Customer Feedback Lead Your Product Development with SurveySensum.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

Retently

JULY 3, 2024

Whether you’re looking to enhance your interviews, gather detailed survey responses, or improve customer feedback , you’ll find plenty of useful tips and insights. They’re great for getting valuable insights across various contexts, such as customer feedback, team meetings or classroom discussions. Let’s dive in!

Sentiment Analysis 142

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 142

Lumoa

JANUARY 23, 2018

Text analytics helps in understanding the feedback. What is text analytics, or text mining, and why is it so relevant in the context of customer feedback analytics? Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. You can easily identify the topics that drives your NPS score up and down.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long. But wait, there is more to it!

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Customers are an integral part of any business’s success.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it. Curious about it?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 13, 2025

Without a clear starting point, any improvements in NPS lack context, making it difficult to track the true impact of your efforts. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 3. Identify the High-Impact Journey Understanding customer feedback at individual touchpoints wont help you.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . Introduction. SurveySensum.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1. Pricing Starts at Rs.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Comm100

OCTOBER 19, 2022

It also means you can adjust your bot’s workflows as necessary based on the customer feedback you receive. #4 Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. 6 Sentiment Analysis. Chatbots don’t just answer customer queries.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Omnichannel AI 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

AUGUST 22, 2023

They take this feedback to heart, make the necessary adjustments, and boom—user engagement shoots up by 30%. This isn’t just luck; it’s the outcome of a strategic approach to customer feedback. In the realm of SaaS, such success stories are born from leveraging customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Net Promoter Score B2B 52

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

JANUARY 3, 2023

Start with the end goal in mind. Start with the end goal in mind. When it comes to survey design, the most important principle to keep in mind is to start with the end goal in mind. Here are 3 simple steps that will help you along the way: Start with a screener. Survey Design Best Practices. Avoid bias and priming.

NPS 147

NPS Touchpoint Construction Close the Loop 147

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! Enterprises require extensive customization and in-depth analytics. These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

SEPTEMBER 12, 2022

Customer Feedback is important! What is it about customer feedback that is helping them improve their services or product? And even if one like to start working on it, what is the first place to start? Table of Content: What is customer feedback? Types of customer feedback.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52