eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

SurveySensum

MARCH 3, 2025

Root Cause Analysis: You can identify the underlying reasons behind common complaints by analyzing customer grievances. It enhances customer support by resolving issues more effectively, helps improve products based on real customer feedback, and reduces customer churn by addressing concerns proactively.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 13, 2025

Each type offers a unique window into the customer experience. The secret is to combine them so you get a complete and accurate picture of how your customers feel. SurveySensum Unifies Your Customer Feedback Across Every Channel and Unlock Insights That Boost DecisionMaking!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52