Remove Customer Feedback Remove Social Media Remove Structured Data
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Customer Feedback Made Easy: The Ultimate CRM Survey Guide

SurveySensum

Everything you need to convert your CRM into a data powerhouse – types, questions, use-cases, best practices, and more. A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. Lets get started. What is a CRM Survey?

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Conversation Analytics: AI Insights for Customer Interactions

SurveySensum

Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. But manually analyzing every conversation?

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Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

Out to do a detailed analysis of your customer feedback/review? When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Dont waste time sorting through endless customer feedback.

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Voice of the customer tools that drive actionable change

SurveySensum

Do you know what your customers really want? If you’re actively listening to their feedback, then you probably have a good idea. However, what if you’re not actively gathering and analyzing customer feedback? This is where Voice of Customer (VoC) tools come into play. Thats where a VOC tool helps.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. Welcome to the ‘digital-everything’ era.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.