SurveySensum

FEBRUARY 24, 2025

Out to do a detailed analysis of your customer feedback/review? When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Dont waste time sorting through endless customer feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

ClearAction

MAY 31, 2015

Accurate understanding of customer experience: Customers’ stories about what matters to them, what’s helpful and what’s a hassle are eye-opening for employees, especially those employees who do not interface with customers. Find ways to share customers’ experiences with everyone. Use Customer Inputs Everywhere.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

Shep Hyken

JANUARY 18, 2022

Feedback: Collect, assess, and act on your customer & employee feedback to grow & scale your business. Take the time to share customer feedback with everyone in the organization – from the executives to the newest customer service rep. Some metrics may even lead to customer neglect.

Sports 72

Sports CX Customer Experience Management Customer Feedback 72

Fonolo

JULY 5, 2023

And things like sponsoring sporting events form associations in consumers’ minds. Red Bull has used sports sponsorship to cement its place as an extreme sports brand very effectively over the last decade. And cozying up to a sports team or an ‘influencer’ in your niche can quickly win you fans of your own by proxy.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Fonolo

MAY 16, 2018

In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Players in the customer service (CS) game know this better than most. Making the Most of Customer Feedback. Plus So Much More!

Customer Service 90

Customer Service Contact Center Sports Social Media 90

Intercom, Inc.

OCTOBER 29, 2019

At Intercom, we have benefitted from customer segmentation in these ways: Describing customers in a common way across go-to-market, product, and engineering. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap. Customer segmentation is a team sport.

B2C 184

B2C Finance Engineering Healthcare 184

Steven Van Belleghem

MAY 3, 2022

Whether it’s to do with accommodations, entertainment options, sports facilities, events etc.: They check the customer feedback via the tool ReviewPro which mines all the feedback from platforms like TripAdvisor, expedia.com, booking.com, etc., Measuring: continuous reevaluation.

CX 109

CX Entertainment Sports Customer Feedback 109

CSAT.AI

AUGUST 3, 2022

Lego doesn’t just have customers, they have collectors and even competitors. They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Lego’s building sets and famous interlocking bricks came into being as a response to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

ClearAction

SEPTEMBER 27, 2018

Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through. Every manager bears the responsibility to provide customer experience excellence context to what they communicate verbally and non-verbally. Improvement — Preventing Issue Recurrence.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

Experience Investigators

DECEMBER 8, 2020

If it was based on ongoing customer feedback, did customers have a say in what improvements were made? Customer experience is a team sport. Now is a good chance to thank those leaders and teams who put in the efforts to make the changes that really mattered to customers.

Customer Experience 119

Customer Experience Net Promoter Score Close the Loop CX 119

Aquire

DECEMBER 1, 2021

It doesn’t necessarily need to explicitly reference your products or services every time, but it should help customers get more information or be inspired. A good example is how sports apparel brands provide advice and tools for health and fitness. And throughout this process, don’t forget to make use of customer feedback.

Social Media 105

Social Media Customer Experience Omnichannel Sports 105

Shep Hyken

OCTOBER 4, 2022

He shares how customer service teams can implement lessons and best practices that organizations can learn from soccer teams and their fans. Top Takeaways: Customer service is a team sport where different experts and teams empower and learn from each other to provide an amazing customer experience.

Sports 57

Sports Social Media B2C Gaming 57

Aquire

DECEMBER 21, 2021

At the very least, customer support automation helps take the burden of repetitive tasks off agents’ shoulders and enable them to focus on more complex problems. In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Upskilling : Learn something new.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Lumoa

JUNE 9, 2020

But to actually get to the bottom of the issues their customers were experiencing, they had to cross-check the behavioural data with insights coming from real customer feedback. And of course, it’s not only about getting feedback from customers, but it’s about making sure that action follows the feedback.

Customer Experience 78

Customer Experience Customer Feedback Manufacturing Start-ups 78

ClearAction

APRIL 18, 2015

Employee engagement is improved when they get regular personalized customer feedback on their ability to satisfy (or otherwise). Good idea to empower all employees to participate in social media with customers: EMC, Intel, Adobe, IBM do. Customer Experience Governance: Do This, Not That. —@thecxguy.

Customer Experience 96

Customer Experience Social Media CX Scorecard 96

Experience Investigators

JULY 6, 2021

The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. How can you prioritize customer experience efforts in a way that’s fair and aligned with your overall goals? Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

CX 130

CX Net Promoter Score Government Customer Journey Map 130

Experience Investigators

APRIL 23, 2024

But while it’s a nice idea to “start with the customer” or “be customer-centric,” those ideas are not business strategies. This is why CX leaders must consider a future time when they are explaining a lot more than why those customer feedback scores are “good enough.” Consider this a rallying cry!

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

ClearAction

AUGUST 16, 2016

In our measurement of customer perceptions, we gave every business unit, account team, and support function their own report — their own cut of the data, to minimize finger-pointing and maximize ownership, or CX adoption and accountability. 3 Types of Customer Experience Action Essential to ROI.

CXM 67

CXM Customer Experience VOC Sports 67

Execs In The Know

APRIL 14, 2022

During this panel, Concentrix’s Marc Mandel led an in-depth discussion about maximizing Voice of the Customer (VoC) data, touching on survey design and deployment, strategies for VoC data use, and techniques for turning customer feedback into action. Key Takeaways.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

MAY 18, 2021

What about feedback? Is the solution validated in the eyes of customers? Digital Is a Team Sport — The pandemic helped remove barriers like bureaucracy and process, fast-tracking many solutions out of necessity. Customer Feedback: 4 Fresh Practices for Unlocking Employee Potential. Jim Gallagher, Nordstrom.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

CX 121

CX Customer Experience Education Machine Learning 121

Fonolo

MAY 2, 2018

Acknowledging and stressing the various important aspects that go into customer service roles will help call center employees feel seen, valued, encouraged and motivated to be the best they can be. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Plus So Much More!

Customer Satisfaction 72

Customer Satisfaction Contact Center Sports Innovation 72

1 to 1

MAY 5, 2013

Companies that have deployed integrated analytics platforms and emphasized real-time data analysis to better understand customer behavior have gained a big advantage from doing so. Acting on Customer Feedback. Porsche Invests in Customer Satisfaction. Tapping into Data to Improve Customer Experience.

Entertainment 42

Entertainment Sports Social Media CRM 42

Retently

APRIL 5, 2024

Nike’s SoHo flagship store is not just about buying products, but an immersive experience where sports enthusiasts can engage with the brand in an interactive environment. It features a half-court for basketball, a soccer trial area, a treadmill that simulates outdoor runs, and a customization bar for personalizing sneakers.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Customer Bliss

AUGUST 9, 2018

Daniel and his team defined customer success for PTC within three pillars: ease of using the product, its value, and the delight they experienced working with PTC. Be Brave, Bring Customer Feedback to the Forefront. It is this same commitment and drive for excellence that he brings to his career as a leader in customer success.

Customer Experience 70

Customer Experience Net Promoter Score Sports Manufacturing 70

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Experience Investigators

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. Common Challenges to Cross-Functional Cooperation in Customer Experience. The leaders I speak to express this same feeling. You can do this!

CX 52

CX Sports Customer Journey Map Hospitality 52

Totango

AUGUST 21, 2020

Customer success focuses on the customer journey as a whole and puts CX into the context of the customer’s overall needs and business goals. Account Management Vs. Customer Success. Customer Success Is a Team Sport .

NPS 78

NPS Sports Hospitality Hospitality 78

Totango

AUGUST 11, 2022

This provides a basis for demonstrating tangible value to customers through reports and quarterly business reviews. It also helps your customer success team track your performance and adjust to meet target goals. Elicit Frequent Feedback. Use Customer Success Software to Build Stronger Digital Client Relationships.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Map Customer Relationship 113

Gainsight

AUGUST 12, 2022

Albuquerque believes product leaders also have to act like sports coaches. Furthermore, he recommends leveraging feedback from multiple sources to make informed, incremental changes. Such nuance mixes and matches information from app usage data, customer feedback, and business stakeholders. Never sugar-coat reality.

Sports 59

Sports Engineering Customer Loyalty Innovation 59

InteractionMetrics

SEPTEMBER 13, 2023

B2B CX Differences: B2B customers spend more per sale and over time. For example, a runner might spend a few hundred per year on sneakers, but companies like Nordstrom or Big 5 Sporting Goods spend millions per year on pallets of sneakers.

B2B 52

B2B CX Sports Touchpoint 52

Steven Van Belleghem

DECEMBER 6, 2021

It’s important that we understand how diverse our customer base really is. 4/ There is a growing awareness of the importance of Consumer Centricity: how this is a culture change and a team sport in which everyone in the company has to participate in. there’s a shift from marketing to consumers to mattering to people.

CX 123

CX Customer Experience Non-Profits Social Media 123

Zendesk

OCTOBER 13, 2023

The most successful sports teams have reliable playbooks—which use tested strategies to improve a team’s chances for success—that coaches and athletes can reference for nearly every situation. So too can businesses create their own playbook and implement it into their customer success strategy. Customer engagement.

Touchpoint 52

Touchpoint Customer Journey Map Sports Construction 52

Zendesk

AUGUST 22, 2023

Identify customer touchpoints causing issues and areas where they are satisfied. Ask open-ended questions and listen carefully to customer feedback to gain a deeper knowledge regarding increasing customer engagement. Rentman maintains its customer obsession by improving the software based on customer feedback.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. However, in an omnichannel experience, the customer can browse the brand’s website for multiple options, try-on styles virtually, and place an in-store pickup to get a perfect size fit.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Qualtrics

NOVEMBER 22, 2021

36% feel comfortable attending or participating in Thanksgiving day football games or other sporting events. Less than half of Americans are comfortable participating in the following holiday activities: 45% feel comfortable attending holiday office parties. 44% feel comfortable traveling for the holidays.

Sports 47

Sports Gaming Sales Technology 47