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Customer-Centric Voice of the Customer Lynn Hunsaker. Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? That’s customer-centricity. Pace Asking and Acting. Make it Easy.
You have been working hard to get your CEO to buy into the need to get closer to customers. You’ve gotten here through social feedback, anecdotes, and gut feel. But now, leadership understands a formal Voice of the Customer program is essential to achieving your customer experience goals. CMCP , CC BY 2.0.
In a community in Houston, Texas the maintenance director noticed that the electronic keypad we have to keep the residents safe kept resetting and he could not figure out why. Register for the customer experience track at X4. The philosophy is who you are before Alzheimer’s is who you deserve to be with Alzheimer’s.
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