Totango

DECEMBER 16, 2020

One of the most exciting new trends in customer success is the emergence of out-of-the-box solutions that allow you to automate the implementation of optimized customer journey maps. This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Totango

FEBRUARY 10, 2021

In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Set success goals for each stage of your customer journey map. Segment your customer database for personalized communications.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

Intercom, Inc.

APRIL 28, 2022

I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities you’ve had to work with incredible brands, leaders, and technologies. For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. Do you ever graph your Flywheel?

CRM 118

CRM Start-ups Sales Customer Journey Map 118

SugarCRM

JANUARY 21, 2020

For the companies that use them, that means opportunities for growth are limited to the vendor’s ability to adopt new technologies and support additional geographies. Learn how continuous cloud innovation can keep you up-to-date on the latest technologies and tools so you’ll always be ahead of evolving trends. #16:

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. Communication lies at the heart of customer relationships.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132