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The outcomes should include a clear customerjourneymap, defined roles, and responsibilities, all driving us toward the company objective of gaining and retaining customers. Remain Customer-Centric. This upward trend of attention has coined the term “ growth engine ” within the customer success SaaS community.
He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best managementconsultancies for two years in a row. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.
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