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Creating a great customer experience for agents AND consumers – an interview with Lisa Hoene, VP of Brand and Marketing Services, Allianz Life This is the fourth in our Aiming for the Hearts of their Customers interview series, with seven Minnesotacustomer experience leaders sharing their strategy for the coming year.
I had the opportunity to lead at yesterday’s Minnesota Government IT Symposium. The topic was JourneyMapping Workshop: Reduce User and Customer Effort and Increase Satisfaction, and we had a great time creating maps of various customerjourneys. Customer Experience CustomerJourneyMap'
Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customerjourneymapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.
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