Remove Customer Journey Map Remove Mystery Shopping Remove New York Remove VOE
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Joseph Michelli – CX Keynote Speaker, Consultant, New York Times Bestselling Author. Website : [link].