eglobalis

FEBRUARY 3, 2025

Example: A manufacturing company using Salesforce Einstein saw a 25% increase in customer engagement by delivering personalized product recommendations based on past purchases and browsing behaviour. For example, a manufacturing client of SAP reduced downtime by 20% by leveraging predictive maintenance insights.

B2B 391

B2B AI Predictive Analytics Sentiment Analysis 391

Win the Customer

DECEMBER 11, 2023

Social Media Sentiment Analysis In today’s digital age, social media platforms serve as forums where customers express their experiences openly. Monitoring sentiment across these channels provides invaluable insights into customer perceptions and sentiments.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Customer Experience Predictive Analytics 69

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

InteractionMetrics

MARCH 20, 2025

Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast. just smoother resolutions and happier customers. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities.

CX 52

CX Social Media Contact Center AI 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SugarCRM

DECEMBER 17, 2024

Apart from standard sales automation features, Premier users also benefit from sales intelligence capabilities, advanced forecasting & analytics, productivity tools, and enhanced support. Sugar also reduces expenses by allowing in-house no-code configurations through drag-and-drop workflow design and custom fields.

Compliance 26

Compliance CRM ML Finance 26