eglobalis

FEBRUARY 3, 2025

By adopting similar AI-powered customer data platforms (CDPs), your company can segment B2B audiences and deliver personalized marketing messages, enhancing customer retention and satisfaction. For example, a manufacturing client of SAP reduced downtime by 20% by leveraging predictive maintenance insights.

B2B 391

B2B AI Predictive Analytics Sentiment Analysis 391

ECXO

OCTOBER 7, 2024

In my work, I ensure that this information is shared so that we are all looking in the same direction in terms of customer expectations. 3. Design Seamless Customer Journeys: Mapping out and optimizing the customer journey is a critical task.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Win the Customer

DECEMBER 11, 2023

Customer Satisfaction (CSAT) Scores CSAT surveys provide direct feedback on customers’ satisfaction levels regarding specific interactions or experiences. Senior service managers should leverage CSAT scores to pinpoint areas for improvement, guiding initiatives to enhance satisfaction across touchpoints.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Customer Experience Predictive Analytics 69

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Shep Hyken

OCTOBER 6, 2022

With these questions and thoughts in the back of my mind, I decided to turn to our data of research with many organizations and calculate the value of customer emotional attachment compared to the typical customer journey map touchpoints.

Predictive Analytics 65

Predictive Analytics Customer Journey Map Touchpoint Customer Relationship 65

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60