Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

RateMyService

NOVEMBER 22, 2021

Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Understand customers better Our analytical tools were used to undertake quantitative, qualitative and sentiment analysis to determine pain points.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

Lumoa

MARCH 12, 2023

Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping. Qualtrics Qualtrics is a comprehensive customer experience management platform for collecting and analyzing customer feedback.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

CSAT.AI

JANUARY 22, 2020

Sas sponsored the study “ Experience 2030: The Future of Customer Experience.” Another area of investment: customer journey mapping. The only way to know what part of customer experience to update is to know what the customer is experiencing.

CX 52

CX Customer Service Customer Journey Map Artificial Intelligence 52

Kerry Bodine

OCTOBER 4, 2016

The trade-off: It’s just not feasible from a time or cost perspective to conduct in-depth qualitative research with large numbers of customers. That means there’s a chance that your participants don’t represent your larger customer base. Quant/Qual Hybrid Research.

Sentiment Analysis 48

Sentiment Analysis Customer Journey Map Social Media 48

SurveySensum

OCTOBER 2, 2024

Scope of Use Actively used by marketing, support, and product teams; across the entire customer journey. Used by sales, marketing, and customer service teams. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Are they loving it?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

PeopleMetrics

AUGUST 22, 2022

For example, many businesses use software with sentiment analysis features to identify negative qualitative feedback and set a threshold to elevate surveys to a manager. To help your business learn more about CX, try exploring these resources: What’s a Customer Journey Map? Learning More.

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

SurveySensum

JANUARY 20, 2021

They wanted to understand the feedback that they are getting indirectly from the customers as well. We were already doing text and sentiment analysis for open-ended feedback. So that’s where we got the idea that why not do a complete voice of the customer tool, rather than making a tool just for surveys.

VOC 52

VOC Sentiment Analysis Social Media B2C 52

SurveySensum

JANUARY 12, 2024

The Problem with Generic Feedback: 5 Strategies for Humanizing Customer Feedback: Embrace Active Listening: Go Beyond Numbers: Understand Emotions: Personalize Engagement: Embrace Transparency and Collaboration: Humanize Your Communication: Tips to Help you Create Personalized Engagement with your Customers.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 10, 2022

To truly understand the root cause of the problem, you need to get the full picture of the customer behavior by analyzing the entire customer journey. . Your customers will have different journeys as per the engagement level and touchpoints. Identify themes with Text and Sentiment Analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

To truly understand the root cause of the problem, you need to get the full picture of the customer behavior by analyzing the entire customer journey. . Your customers will have different journeys as per the engagement level and touchpoints. Identify themes with Text and Sentiment Analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

Gainsight

JUNE 10, 2021

Well, a typical Customer 360 makes it easy to take all of the data related to a customer account and surface it in a single, centralized view that everyone working on that account can access. But Gainsight’s 360 isn’t what I’d call “typical.” By using Gainsight and Gong.io specific product features, lifecycle stages, activities).

Net Promoter Score 52

Net Promoter Score NPS Sentiment Analysis Customer Journey Map 52

Qualtrics

DECEMBER 7, 2020

Observing a customer’s or company’s past or present behavior can predict future purchasing decisions. Data collection techniques for predicting past behavior can include market segmentation , customer journey mapping and brand tracking.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52

InteractionMetrics

MARCH 20, 2025

Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast. just smoother resolutions and happier customers. No more Oops, we missed that email!just angry social media comments).

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

Analytics and Reporting Qualtrics: Qualtrics offers advanced analytics and reporting capabilities like predictive analysis, text and sentiment analysis, and advanced statistical analysis like regression, cluster, and correlation analysis. It also provides in-depth visualization and detailed segmentation reports.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SugarCRM

DECEMBER 17, 2024

Features like case management, bug tracking, intelligent lead prioritization, revenue intelligence, generative AI, sentiment analysis, chat and chatbot capabilities are also included. Sugar also reduces expenses by allowing in-house no-code configurations through drag-and-drop workflow design and custom fields.

Compliance 26

Compliance CRM ML Finance 26