eglobalis

FEBRUARY 3, 2025

Example: A financial services company using Google Dialogflow reduced its average response time from 12 hours to 2 hours, resulting in a 20% increase in customer satisfaction scores. Samsung uses AI to analyze customer feedback and improve its B2B solutions, ensuring that its products and services align with client needs.

B2B 391

B2B AI Predictive Analytics Sentiment Analysis 391

Callminer

APRIL 20, 2018

Using these tools, agents access multiple enterprise systems using a single agent desktop while decreasing the time spent navigating multiple applications to do their job and deliver a seamless customer experience. One way to monitor your all interactions customers have with agents is to use a platform that turns them into searchable text.

Contact Center 186

Contact Center Customer Experience Machine Learning Artificial Intelligence 186

SurveySensum

FEBRUARY 13, 2025

To truly understand the root cause of the problem, you need to get the full picture of customer behavior by analyzing the entire customer journey. Your customers will have different journeys as per the engagement level and touchpoints. Identify the journey that is driving the net promoters and net detractors.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 2, 2024

Scope of Use Actively used by marketing, support, and product teams; across the entire customer journey. Used by sales, marketing, and customer service teams. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Are they loving it?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

NOVEMBER 26, 2024

Analytics and Reporting Qualtrics: Qualtrics offers advanced analytics and reporting capabilities like predictive analysis, text and sentiment analysis, and advanced statistical analysis like regression, cluster, and correlation analysis. However, this comes at an additional cost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52