SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Its like having a complete toolkit for managing Voice of the Customer (VOC) data, all in one place.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

RateMyService

NOVEMBER 22, 2021

Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

MARCH 12, 2023

Listening to the voice of the customer sounds appealing in theory. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

OCTOBER 2, 2024

Scope of Use Actively used by marketing, support, and product teams; across the entire customer journey. Used by sales, marketing, and customer service teams. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Are they loving it?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

PeopleMetrics

AUGUST 22, 2022

For example, many businesses use software with sentiment analysis features to identify negative qualitative feedback and set a threshold to elevate surveys to a manager. To help your business learn more about CX, try exploring these resources: What’s a Customer Journey Map? Learning More.

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

SurveySensum

JANUARY 20, 2021

We were already doing text and sentiment analysis for open-ended feedback. So that’s where we got the idea that why not do a complete voice of the customer tool, rather than making a tool just for surveys. Identify the top 5 challenges that your customers are facing . And I thought why not! It will help you.

VOC 52

VOC Sentiment Analysis Social Media B2C 52