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Identify moments of truth Rosebella identified key moments of truth through customerjourneymapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee.
Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast. just smoother resolutions and happier customers. No more Oops, we missed that email!just angry social media comments). angry social media comments).
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Customer Journey Map 
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